Welcome Center Clerk

CEVA Supply Chain•Edwardsville, IL

About The Position

The Welcome Center Clerk checks in and out trailers and containers, manages shipping and receiving paperwork, and maintains yard access control. The role supports accurate documentation, professional interactions with drivers, and compliance with safety and operational standards. Duties include using the Warehouse Management System (WMS), maintaining driver and access logs, conducting yard audits, and coordinating with clerical and workflow staff. The position also involves answering customer calls and managing high volumes of email.

Requirements

High school diploma or equivalent required.
Excellent verbal and written communication skills.
Customer-service driven.
Strong team player.
Ability to follow policies and procedures.
Ability to read, write, and interpret information.
Ability to add, subtract, multiply, and divide.
Ability to use hands to finger, handle, or feel.
Ability to sit, walk, or stand for the duration of the shift.
Visual acuity sufficient to perform essential job functions.
Ability to conduct physical tasks with a full range of motion throughout the warehouse environment.
Ability to lift and carry items up to 50 pounds.

Nice To Haves

1–2 years of relevant experience preferred.

Responsibilities

Inspect inbound and outbound trailers and containers.
Document individuals entering and leaving the yard.
Maintain control of Bills of Lading (BOLs) and trailer/container inspection sheets.
Interact with drivers courteously, respectfully, and professionally.
Check trailers and containers in and out using the Warehouse Management System (WMS).
Coordinate with clerical and workflow staff.
Answer phone calls from internal and external customers.
Maintain access control and driver logs.
Perform yard audits and reconcile yard status with WMS data.
Prioritize and manage a high volume of emails at shift start and throughout the day.
Enforce safety policies, including PPE, pedestrian traffic, speed limits, and site-specific rules.
Promptly report safety and security issues.

Benefits

Competitive hourly rates depending on location and experience.
401(k) plan with company match after 1 year.
Tuition reimbursement program.
Holiday pay and accrued paid time off (Vacation and PTO).
Medical, dental, vision, and voluntary benefits available on day one.
Basic life insurance.
Basic AD&D coverage.
Supplemental Life and Supplemental AD&D.
Short-Term and Long-Term Disability for full-time employees after 180 days of service.
Paid parental leave for both moms and dads.
Paid bereavement and jury duty.