Welcome Center Program Manager

Particular Council of St. Vincent de Paul of Baton Rouge, Louisiana•Baton Rouge, LA

1d•Onsite

About The Position

St. Vincent de Paul of Baton Rouge is seeking a compassionate, organized leader to manage the daily operations of its Welcome Center for neighbors, staff, volunteers, and community partners. The Program Manager provides operational leadership and direct supervision of Guest Advocates, Basic Needs Attendants, the Intake Specialist, and the Care & Essentials Coordinator. The role oversees staffing, partner coordination, facilities, resource navigation, basic-needs services, safety, budgeting, and reporting, and may serve as a hands-on working supervisor when needed. The position reports to the Chief Services Officer and supports the organization’s mission by ensuring the Welcome Center operates with dignity, compassion, and excellence. This is a full-time, exempt, on-site role during Welcome Center operating hours. The schedule may vary to meet staffing coverage, partner meetings, events, emergencies, and other program needs.

Requirements

A compassionate, service-minded leadership approach that values treating every individual with dignity and respect, including neighbors experiencing homelessness and people who may be in crisis.
A bachelor’s degree in a human services field; equivalent experience will be considered.
At least three years of experience working with individuals experiencing homelessness.
At least two years of supervisory experience, with the ability to lead, coach, and hold staff accountable.
Strong written and verbal communication skills with neighbors, staff, community members, and professional partners.
Sound judgment in routine, crisis, safety, and emergency situations, with strong problem-solving and conflict-resolution skills.
Ability to manage changing priorities, analyze program data, and identify trends or concerns.
Experience developing and maintaining policies, procedures, workflows, and operating standards.
Ability to maintain neighbor confidentiality and professional boundaries.
A valid driver’s license.
Willingness to adjust the schedule as needed for staffing coverage, partner meetings, events, and emergencies.

Nice To Haves

Experience managing community-based programs, resource centers, shelters, social services, or other multi-service operations.
Experience coordinating multiple community partners, service providers, or referral networks.

Responsibilities

Supervise Welcome Center staff, including hiring, onboarding, training, performance management, and employee concerns in coordination with HR and the Chief Services Officer.
Develop staff schedules to ensure appropriate coverage during operating hours and step in as a working supervisor when needed.
Oversee daily operations, including operating hours, space use, service availability, and procedures; escalate significant matters appropriately.
Ensure services are delivered safely and consistently in accordance with SVDP policies and standards, and keep the Welcome Center welcoming, organized, and responsive.
Monitor service availability, identify operational gaps or barriers affecting neighbors, and respond to complaints and grievances.
Coordinate day-to-day communication, scheduling, and space use with community partners and service providers; maintain current information on services, eligibility, and referral contacts.
Ensure accurate and timely program data, HMIS documentation, incident reports, and required records.
Track program KPIs, participation, referrals, and service utilization; prepare routine program, grant, and leadership reports.
Monitor the operating budget, grant-funded expenses, supplies, and equipment needs; review staff timekeeping and coordinate financial matters with Finance.
Oversee the Welcome Center’s condition, cleanliness, access, and security, coordinating maintenance and repairs with SVDP Facilities.
Review incidents and coordinate follow-up, documentation, and corrective action; ensure required emergency procedures and drills are completed.
Coordinate responses to safety, security, severe weather, and facility emergencies, as well as closures and other operational disruptions.