Welcome Center Associate (Part-Time)

YMCA Of Central Massachusetts•Westborough, MA

About The Position

The Welcome Center Associate at the YMCA of Central Massachusetts works under the supervision of the Membership Director. The role creates a safe, positive, welcoming atmosphere for all individuals and helps maintain safe conditions at the welcome center and surrounding areas in accordance with YMCA policies and procedures. This associate leads a culture of exceptional member service and supports membership operations through front-desk service, administrative work, member follow-up, and participation in YMCA initiatives. This is a part-time, non-exempt position. Hours may vary according to department needs, and applicants are asked to provide their availability. Compensation is $15.00 per hour. The role also provides access to YMCA facilities, an Employee Assistance Program, and sick leave.

Requirements

Must be at least 16 years old.
Basic computer and administrative skills.
At least 1 year of customer service experience.
Strong attention to detail and ability to work in a fast-paced environment.
Ability to resolve conflict professionally and provide information about YMCA programs.
Current CPR/AED/First Aid Certification, or ability to obtain certification within 30 days of hire.

Nice To Haves

Proficiency in American Sign Language (ASL) is strongly preferred to support effective communication with all members of the community.

Responsibilities

Lead a culture of exceptional member service.
Ensure front-desk procedures are properly implemented and revised when necessary.
Deliver strong sales and member-service experiences through new-member materials and presentations, telephone and in-person service, and engagement with prospective members.
Support the Membership Director with assigned administrative duties.
Attend quarterly welcome center staff meetings and other staff or related meetings.
Greet members by name, provide accurate information, and handle front-desk requests.
Provide leadership in building on medical emergencies.
Enter member cancellations and make follow-up phone calls as needed.
Follow up with complimentary pass users, internet guest pass users, and members who submit questions on ymcaofcm.org.
Participate in association task forces and play a role in the Annual Campaign.
Assist in other areas as needed.
Participate in trainings and other Association initiatives.