Welcome Center Associate (Part-Time)

YMCA Of Central Massachusetts•Westborough, MA

9d•Onsite

About The Position

Under the supervision of the Membership Director, the Welcome Center Associate at the YMCA of Central Massachusetts creates a safe and positive atmosphere that welcomes and respects all individuals while promoting and maintaining safe conditions at the welcome center and surrounding areas in accordance with YMCA policies and procedures.

Requirements

Must be at least 16 years old
Must have basic understanding of computer & administrative skills
Must have at least 1 year of customer service experience
Strong attention to detail and able to work in a fast pace environment
Able to resolve conflict in a professional manner and provide information about YMCA programs
Holds current CPR/AED/First Aid Certification or able to receive certification within 30 days of hire

Nice To Haves

Proficiency in American Sign Language (ASL) is strongly preferred to support effective communication with all members of our community

Responsibilities

Lead the culture of exceptional member service.
Ensure proper implementation of front desk procedures are in place and revised when necessary.
Demonstrate consistent excellence in sales and new member materials, presentation, telephone and in person service and prospective member engagement.
Support the Membership Director in all administrative duties as assigned.
Attend quarterly staff meetings for welcome center staff to ensure the highest quality service is performed.
Provide excellent member service by greeting all members by name, providing members with accurate information and handling all requests at the front desk.
Provide leadership in building on medical emergencies.
Responsible for entering member cancelations and providing follow-up phone calls as needed.
Provide follow-up for all complimentary pass users, internet guest pass users and member questions submitted on ymcaofcm.org.
Participates in staff meetings and/or related meetings and participates in association tasks force.
Play a role in the Annual Campaign.
Assist in other areas as deemed necessary.
Participates in trainings and other Association initiatives.