Welcome Center Associate - Northwest

YMCA • Cupertino, CA

2d • $20 - $23

About The Position

The Welcome Center Associate provides prompt, courteous, and accurate service to the public, members, and YMCA employees in person and over the phone. The role provides information and enrolls individuals in youth development programs and fee-based facility programs. The associate works a flexible schedule, supports membership sales when sales staff are unavailable, and participates in monthly staff meetings.

Requirements

• At least 1 year of customer-service-based work experience.
• Excellent customer service skills.
• Ability to work a variety of hours, including evenings and weekends.
• Ability to work in a fast-paced environment while ensuring accuracy and timeliness.
• Basic computer data-entry skills.
• Proficiency in English.
• Obtain CPR/PR, First Aid, AED, and Oxygen certifications within 30 days of hire.

Nice To Haves

• Bilingual ability.
• Ability to work 4–5 days per week is preferred.

Responsibilities

• Answer phone calls and direct them to the appropriate department.
• Register members and participants for programs and services, ensuring forms and procedures are completed accurately.
• Be available to work a variety of hours and cover shifts for co-workers.
• Attend and actively participate in monthly in-service staff meetings.
• Answer membership sales questions and give member tours when Member Sales staff are not present.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed