Welcome Center Associate - Northwest

YMCA of Silicon Valley • Cupertino, CA

1d

About The Position

The Welcome Center Associate provides prompt, courteous, and accurate service to the public, members, and YMCA employees in person and over the phone. The role provides information and enrolls individuals in youth development programs and fee-based facility programs. The associate also answers membership sales questions and gives member tours when Member Sales staff are not present. The schedule is flexible, with availability to work a variety of hours and cover coworkers’ shifts; working four to five days per week is preferred. The stated salary range is $20.00–$22.50 per hour.

Requirements

• At least one year of customer-service-based work experience.
• Excellent customer service skills.
• Entrepreneurial spirit and ability to work a variety of hours, including evenings and weekends.
• Ability to work in a fast-paced environment while maintaining accuracy and timeliness.
• Basic computer data-entry skills.
• Proficiency in English.
• Obtain CPR/PR, First Aid, AED, and Oxygen certifications within 30 days of hire.
• Ability to observe and respond to critical incidents and act swiftly in an emergency.
• Ability to lead and interact in group activities and perform related physical skills.
• Ability to stand, walk, sit, stoop, kneel, crouch, climb, push, and pull.
• Ability to lift and carry objects weighing up to 20 pounds.

Nice To Haves

• Bilingual ability.
• Availability to work four to five days per week is preferred.

Responsibilities

• Answer phone calls and direct callers to the appropriate department.
• Register members and participants for programs and services, ensuring forms and procedures are completed accurately.
• Be available to work a variety of hours and cover shifts for coworkers.
• Attend and actively participate in monthly in-service staff meetings.
• Answer membership sales questions and give member tours when Member Sales staff are not present.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed