Welcome Ambassador

Associa•Pompano Beach, FL

12d

About The Position

The Welcome Ambassador is an impeccably mannered and discreet front desk representative who greets visitors, verifies access, and provides guided access to residential units. The role serves as a gatekeeper for the residences and provides customer service and support to residents and visitors. The Welcome Ambassador also handles packages and helps maintain the building premises.

Requirements

High school graduate or equivalent vocational training certificate.
Ability to compute basic arithmetic.
Fluency in English, verbally and non-verbally.
Ability to provide legible communication and directions.
Ability to perform job functions with attention to detail, speed, and accuracy.
Ability to prioritize and organize.
Ability to think clearly, remain calm, and resolve problems using good judgment.
Ability to follow directions thoroughly.
Ability to understand guest and member service needs.
Ability to work cohesively with coworkers as part of a team.
Ability to work with minimal supervision.
Ability to maintain confidentiality of guest and member information and pertinent resort data.
Ability to input and access information in the property management system, computers, and point-of-sale system.
High school education required.
English required.

Nice To Haves

Some college or training in the hospitality industry.
Previous experience as a Front Desk Agent.
Two years of customer service experience preferred.
Two years of spa experience preferred.
Spanish, Russian, or Portuguese preferred.

Responsibilities

Greet vendors, residents, and their guests.
Coordinate deliveries of packages, flowers, and restaurant food.
Control and monitor security cameras.
Monitor the building's exterior doors and help maintain a secure environment for residents.
Monitor and control guest and vendor access to residential floors.
Collaborate with building staff to ensure residents' and guests' needs are met.
Review daily front desk procedures and facilitate communication between unit owners, the maintenance team, and property management.
Keep all areas professional and clean during the shift.
Follow safety and security policies, programs, and procedures.
Handle crisis situations in the event of an emergency or fire.
Answer the telephone and speak clearly and professionally.
Perform other duties as assigned by management.