Welcome Ambassador

Associa•Pompano Beach, FL

11d

About The Position

The Welcome Ambassador Agent serves as a discreet, impeccably mannered gatekeeper for the residences. The role greets residents, visitors, vendors, and guests; verifies visitors and provides guided access to units; and helps ensure residents and their guests receive attentive service and support. The agent also handles packages and coordinates deliveries of packages, flowers, and restaurant food. The position monitors security cameras and exterior doors, controls guest and vendor access to residential floors, and helps maintain a secure environment. It collaborates with building staff and facilitates communication among unit owners, the maintenance team, and property management. The agent reviews daily front desk procedures, keeps areas professional and clean during the shift, follows safety and security procedures, and responds appropriately to emergencies or fires. Other duties may be assigned by management.

Requirements

High school graduate or equivalent vocational training certificate; high school education is required.
Two years of customer service experience preferred.
Fluency in English, both verbally and non-verbally.
Ability to perform basic arithmetic.
Ability to provide legible communication and directions.
Ability to perform duties with attention to detail, speed, and accuracy.
Ability to prioritize and organize work.
Ability to think clearly, remain calm, and resolve problems using good judgment.
Ability to follow directions thoroughly and understand guest or member service needs.
Ability to work cohesively with coworkers as part of a team and with minimal supervision.
Ability to maintain confidentiality of guest or member information and pertinent resort data.
Ability to input and access information using property management systems, computers, and point-of-sale systems.

Nice To Haves

Some college or training in the hospitality industry.
Previous experience as a Front Desk Agent.
Two years of spa experience preferred.
Spanish, Russian, or Portuguese language skills preferred.

Responsibilities

Greet residents, visitors, vendors, and guests.
Verify visitors and provide guided access to units.
Handle packages and coordinate deliveries of packages, flowers, and restaurant food.
Monitor security cameras and the building’s exterior doors.
Control guest and vendor access to residential floors and help maintain a secure environment.
Collaborate with building staff to meet residents’ and guests’ needs.
Review daily front desk procedures and facilitate communication among unit owners, maintenance, and property management.
Keep all areas professional and clean during the shift.
Follow safety and security policies, programs, and procedures.
Handle crisis situations in the event of an emergency or fire.
Answer the telephone and communicate clearly and professionally.
Perform other duties as assigned by management.