Wedding Rooms Manager - Casa Marina Key West, A Curio Collection by Hilton

Hilton • Key West, FL

3d

About The Position

Casa Marina Key West and The Reach Key West, part of the Curio Collection by Hilton, are seeking a Wedding Rooms Manager to join the catering and events team. The role oversees wedding room blocks at both resorts and is responsible for maximizing guest room revenue associated with weddings and social celebrations while delivering exceptional guest experiences. The manager serves as the primary liaison for wedding room blocks, VIP accommodations, guest arrivals, and room-related services, supporting seamless execution from booking through departure.

Casa Marina Key West is a historic beachfront property with 311 guest rooms, multiple food and beverage offerings, and more than 11,000 square feet of function space. The Reach Resort has 150 guest rooms, one restaurant, and more than 4,300 square feet of meeting space.

Requirements

• Demonstrate Hilton’s core values: hospitality, integrity, leadership, teamwork, ownership, and focus on the Now.

Responsibilities

• Manage wedding room blocks from contract execution through event completion.
• Negotiate rates, prepare contracts, and maintain room blocks in Delphi.fdc, OnQ, and R&I systems.
• Serve as the primary contact for wedding accommodations, working closely with couples, planners, and guests.
• Coordinate rooming lists, reservation activity, inventory management, and pickup reporting.
• Partner with Revenue Management to optimize room block performance and maximize occupancy.
• Monitor booking pace and cutoff dates, and communicate updates to clients.
• Arrange VIP accommodations, upgrades, amenities, and special guest requests.
• Collaborate with Front Office and Housekeeping teams to ensure exceptional guest experiences.
• Prepare and distribute group resumes outlining event details and operational requirements.
• Resolve guest concerns related to reservations, accommodations, billing, and room assignments.
• Identify opportunities to increase room revenue through upgrades and enhanced guest experiences.
• Maintain accurate contracts, rooming lists, reports, and client communications.
• Participate in client meetings, planning sessions, and site tours as needed.
• Analyze room block performance, prepare recap reports, and support operational initiatives.
• Ensure compliance with Hilton brand standards while delivering outstanding service and professionalism.

Benefits

• 110 nights of discounted travel through the Go Hilton program, with rates as low as $40 per night.
• Employee stock purchase program with a 15% discount on Hilton shares.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health and welfare benefits, including health plans, dental coverage, and vision coverage.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed