Website Support Specialist

TEAM VELOCITY MARKETING • Phoenix, AZ

3d • Hybrid

About The Position

Team Velocity is seeking a Website Support Specialist (L1) to support automotive dealerships nationwide using its proprietary Apollo® platform. The role focuses on troubleshooting website issues, supporting client teams with website and inventory tools, and coordinating with internal and external partners to keep client websites running smoothly. It is an entry-level opportunity with potential career growth in tech support, client success, or web development.

The position is based in Phoenix, Arizona, with an onsite schedule Monday through Thursday and remote work on Fridays. It is full-time and salaried, with a starting salary of $45,000 annually.

Requirements

• Working knowledge of HTML, CSS, content management systems (CMS), and web-building software.
• Bachelor’s degree.
• At least 1 year of customer support or web-related experience.
• Exceptional communication skills.
• Strong organizational habits.
• Ability to explain technical fixes clearly and concisely.
• Curious, positive, and proactive mindset; willingness to ask questions, approach challenges with empathy, and work efficiently without sacrificing quality.

Nice To Haves

• Knowledge of Salesforce, Jira, or automotive inventory management.

Responsibilities

• Prioritize and resolve website support requests received by email, phone, and web submissions with speed, accuracy, and empathy.
• Guide onboarding, OEM, and Customer Success teams in website content maintenance, inventory management, and Apollo® web-building tools.
• Analyze, document, and report technical bugs and product malfunctions using tracking systems such as Jira and Salesforce.
• Collaborate with developers, account managers, and vendor partners to resolve complex issues and keep client websites running seamlessly.
• Stay informed about product updates, digital marketing trends, and developments in automotive technology.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) with matching.
• Paid time off.
• Wellness programs.
• Hybrid schedule: onsite in the Phoenix office Monday through Thursday and remote on Fridays.
• Career growth potential in tech support, client success, or web development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level