Website Support Specialist

Team Velocity Marketing • Phoenix, AZ

2d • Hybrid

About The Position

Team Velocity is hiring a Website Support Specialist (L1) to support automotive dealerships nationwide using its proprietary Apollo® platform. The role focuses on resolving website support requests and helping clients and internal teams maintain website content, manage inventory, and use web-building tools. The specialist will investigate and document technical issues, collaborate with developers, account managers, and vendor partners, and keep current with product updates, digital marketing trends, and automotive technology. This is an entry-level opportunity intended to support career growth in tech support, client success, or web development.

The position is based in Phoenix, Arizona, with an onsite schedule Monday through Thursday and remote work on Fridays. It is full-time and salaried, with a starting salary of $45,000 annually.

Requirements

• Working knowledge of HTML, CSS, content management systems (CMS), and web-building software.
• Bachelor’s degree and at least 1 year of customer support or web-related experience.
• Exceptional communication skills and strong organizational habits.
• Ability to explain technical fixes clearly and concisely.
• Curious, positive, and proactive mindset; willingness to ask questions and approach challenges with empathy while maintaining quality.

Nice To Haves

• Knowledge of Salesforce, Jira, or automotive inventory management.

Responsibilities

• Prioritize and resolve website support requests received by email, phone, and web submissions with speed, accuracy, and empathy.
• Guide onboarding, OEM, and Customer Success teams on website content maintenance, inventory management, and Apollo® web-building tools.
• Analyze, document, and report technical bugs and product malfunctions using tracking systems such as Jira and Salesforce.
• Collaborate with developers, account managers, and vendor partners to resolve complex issues and keep client websites running.
• Stay informed about product updates, digital marketing trends, and developments in automotive technology.

Benefits

• Medical, dental, and vision benefits.
• 401(k) with matching.
• Paid time off.
• Wellness programs.
• Hybrid schedule, with remote work on Fridays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level