Web Content Manager

State of Montana • Bozeman, MT

3d • Remote

About The Position

The Montana Department of Labor & Industry (DLI) is seeking a Web Content Manager to join its Communications Team. The role helps make online information clear, accurate, accessible, and easy to use by reviewing, editing, organizing, drafting, publishing, and maintaining content on DLI websites. The Web Content Manager works with program staff, subject-matter experts, communications staff, and technical and website teams to ensure Montanans, businesses, workers, and other customers can find the information and services they need.

The successful candidate is a strong writer and editor who can translate complex information into plain language, manage competing requests and deadlines, and contribute to a helpful, accurate, consistent, and user-friendly experience. The position also maintains content standards and supports staff who contribute to DLI websites. This position is eligible for fully remote work within Montana; the posting also mentions hybrid schedules or full-time telework within the state.

Requirements

• Demonstrated ability to write, edit, and proofread clear, concise, and accurate information for public audiences.
• Ability to work in a high-demand environment, balance and prioritize multiple tasks, and meet deadlines.
• Ability to explain complex policies, processes, requirements, or technical information in plain language.
• Experience managing, updating, or organizing content in a website, intranet, knowledge base, content-management system, or similar online platform.
• Ability to work with subject-matter experts to gather information, resolve questions, and meet deadlines.
• Ability to apply accessibility practices, including meaningful headings, descriptive links, alternative text, readable document formatting, and clear page structure.
• Ability to identify information that is unclear, outdated, duplicative, difficult to find, or not organized around a customer's question or task.
• Experience using website analytics, search data, customer feedback, or similar information to improve content or customer communications.
• Ability to manage multiple requests and use sound judgment to prioritize work.
• Ability to collaborate with program, communications, technical, and website staff.
• Ability to learn new programs, processes, and subject areas and apply that knowledge to web content.
• Applicants must demonstrate the skills and experience needed to perform the work; relevant experience may come from employment, self-employment, military service, education or training, volunteer or community work, or other comparable settings.
• Applicants must submit a cover letter, resume, and two or three work samples demonstrating writing, editing, or web-content skills.

Nice To Haves

• Experience working with government services, public information, digital accessibility, web analytics, search-engine optimization, or content governance is helpful but not required.
• Motivation to work independently as well as collaboratively with a team.

Responsibilities

• Coordinate, draft, edit, organize, and publish public-facing content on DLI websites from a customer-focused perspective.
• Work with program staff to turn policies, procedures, and technical information into clear, reliable public information.
• Apply plain-language, readability, and accessibility practices when reviewing, creating, and updating web pages, documents, links, headings, images, and other online content.
• Review and update content to ensure it is accurate, current, consistent, and understandable.
• Help program areas identify outdated, duplicative, inaccurate, or difficult-to-understand content and coordinate updates.
• Maintain content standards, templates, style guidance, and review processes for staff who contribute web content.
• Use website analytics, search terms, customer questions, and staff feedback to identify content that is difficult to find or understand and recommend improvements.
• Work with team members to support a consistent, understandable, and user-friendly digital experience.
• Coordinate with program, communications, technical, and website staff to prioritize and complete content updates.
• Support timely content updates during program changes, public notices, emergencies, and other high-priority communications.
• Train and support staff who contribute web content or request updates to DLI websites.

Benefits

• Work/life balance with hybrid schedules or full-time telework available within Montana.
• 38 paid days off a year, including vacation, sick leave, and holidays.
• Up to 15 days of military leave with full pay.
• Longevity raises with continuous service, as well as negotiated market increases and state statutory raises.
• Health, dental, vision, and life insurance coverage, flexible spending accounts, and an Employee Assistance Program.
• Free telehealth and access to free employee medical clinics through the medical plan.
• Choice between two retirement plans with an employer contribution between 8.73% and 9.07% of annual salary; an optional 457(b) deferred compensation plan is also available.
• Potential eligibility for Public Service Loan Forgiveness.
• Career progression, training opportunities, and room for professional growth.
• State employee discounts at various businesses across Montana.
• Position may be covered by a Voluntary Employee Beneficiary Association (VEBA).
• Montana offers year-round recreational opportunities, a high-quality education system, and a variety of entertainment.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed