Web Content Manager

State of Montana • Helena, MT

1d

About The Position

The Montana Department of Labor & Industry (DLI) is seeking a Web Content Manager to join its Communications Team. The position reviews, edits, organizes, drafts, publishes, and maintains public-facing content on DLI websites to make information clear, accurate, accessible, and easy to use. The manager works with program staff, subject-matter experts, communications colleagues, and technical and website staff to help Montanans, businesses, workers, and other customers find the information and services they need.

The role applies customer-focused, plain-language, readability, and accessibility practices; keeps content current and consistent; and helps identify content that is outdated, duplicated, inaccurate, difficult to find, or hard to understand. It also maintains content standards and processes, uses analytics and feedback to recommend improvements, coordinates high-priority updates, and trains and supports staff who contribute website content. State of Montana employees must reside within Montana.

Requirements

• Demonstrated ability to write, edit, and proofread clear, concise, and accurate information for public audiences.
• Ability to work in a high-demand environment, balance and prioritize multiple tasks, and meet deadlines.
• Ability to explain complex policies, processes, requirements, or technical information in plain language.
• Experience managing, updating, or organizing content in a website, intranet, knowledge base, content-management system, or similar online platform.
• Ability to work with subject-matter experts to gather information, resolve questions, and meet deadlines.
• Ability to apply accessibility practices, including meaningful headings, descriptive links, alternative text, readable document formatting, and clear page structure.
• Ability to identify information that is unclear, outdated, duplicative, difficult to find, or not organized around a customer's question or task.
• Experience using website analytics, search data, customer feedback, or similar information to improve content or customer communications.
• Ability to manage multiple requests and use sound judgment to prioritize work.
• Ability to collaborate with program, communications, technical, and website staff.
• Ability to learn new programs, processes, and subject areas and apply that knowledge to web content.
• Applicants must demonstrate the skills and experience needed to perform the work; relevant experience may come from employment, self-employment, military service, education or training, volunteer or community work, or comparable settings.
• Applicants must reside within Montana as employees of the State of Montana.

Nice To Haves

• Experience with government services, public information, digital accessibility, web analytics, search-engine optimization, or content governance is helpful but not required.
• Motivation to take initiative and work independently as well as collaboratively.

Responsibilities

• Coordinate, draft, edit, organize, and publish customer-focused public content on DLI websites.
• Work with program staff to turn policies, procedures, and technical information into clear, reliable public information.
• Apply plain-language, readability, and accessibility practices when creating and reviewing web pages, documents, links, headings, images, and other online content.
• Review and update content to ensure it is accurate, current, consistent, and understandable.
• Help program areas identify outdated, duplicative, inaccurate, or difficult-to-understand content and coordinate updates.
• Maintain content standards, templates, style guidance, and review processes for staff who contribute web content.
• Use website analytics, search terms, customer questions, and staff feedback to identify content problems and recommend improvements.
• Collaborate with team members to support a consistent, understandable, and user-friendly digital experience.
• Coordinate with program, communications, technical, and website staff to prioritize and complete content updates.
• Support timely content updates during program changes, public notices, emergencies, and other high-priority communications.
• Train and support staff who contribute web content or request website updates.

Benefits

• Hybrid schedules or partial telework may be available within Montana.
• 38 paid days off per year, including vacation, sick leave, and holidays.
• Up to 15 days of military leave with full pay.
• Longevity raises for continuous service, as well as negotiated market increases and state statutory raises.
• Health, dental, vision, and life insurance coverage, flexible spending accounts, and an Employee Assistance Program.
• Free telehealth and access to free employee medical clinics through the medical plan.
• Choice of two retirement plans with an employer contribution between 8.73% and 9.07% of annual salary; an optional 457(b) deferred compensation plan is also available.
• Potential eligibility for Public Service Loan Forgiveness through State of Montana employment.
• Career progression, training opportunities, and room for professional growth.
• State employee discounts at businesses across Montana.
• The position may be covered by a Voluntary Employee Beneficiary Association (VEBA).
• Access to Montana's outdoor recreation and quality-of-life amenities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed