Web Content Manager

State of Montana • Helena, MT

10h • Hybrid

About The Position

The Montana Department of Labor & Industry is seeking a Web Content Manager to join its Communications Team. The position helps ensure that online information is clear, accurate, accessible, and easy to use for Montanans, businesses, workers, and other customers. The Web Content Manager reviews, edits, organizes, drafts, publishes, and maintains content on DLI websites, working with program staff, subject-matter experts, communications colleagues, and technical and website staff to support a helpful and accurate user experience.

The successful candidate is a strong writer and editor who can translate complex information into plain language, manage competing requests and deadlines, and collaborate with others. The role uses accessibility and readability practices, content standards, website analytics, search terms, customer questions, and staff feedback to identify and improve content. It also supports timely updates during program changes, public notices, emergencies, and other high-priority communications, and trains staff who contribute or request website updates.

DLI describes its work as “Empowering all Montanans through work and opportunity” and its work environments as open, team-based, supportive, and collaborative. State employees must reside within Montana. Applications and required documents must be submitted online through the MT Careers site.

Requirements

• Demonstrated ability to write, edit, and proofread clear, concise, accurate information for public audiences.
• Ability to work in a high-demand environment, balance and prioritize multiple tasks, and respond to deadlines.
• Ability to explain complex policies, processes, requirements, or technical information in plain language.
• Experience managing, updating, or organizing content in a website, intranet, knowledge base, content-management system, or similar online platform.
• Ability to work with subject-matter experts to gather information, resolve questions, and meet deadlines.
• Ability to apply accessibility practices, including meaningful headings, descriptive links, alternative text, readable document formatting, and clear page structure.
• Ability to identify information that is unclear, outdated, duplicative, difficult to find, or not organized around a customer’s question or task.
• Ability to use website analytics, search data, customer feedback, or similar information to improve content or customer communications.
• Ability to manage multiple requests and use sound judgment to prioritize work.
• Ability to collaborate with program, communications, technical, and website staff.
• Ability to learn new programs, processes, and subject areas and apply that knowledge to web content.
• Applicants must demonstrate skills and experience needed to perform the work; relevant skills may come from employment, self-employment, military service, education or training, volunteer or community work, or comparable experience.
• Applicants must submit a cover letter, resume, and two or three work samples demonstrating writing, editing, or web-content skills. Attachments must be marked “RELEVANT.”
• Must reside within Montana.
• Only online applications will be accepted.

Nice To Haves

• Experience working with government services.
• Experience with public information.
• Experience with digital accessibility.
• Experience with web analytics.
• Experience with search-engine optimization.
• Experience with content governance.
• Being a highly motivated self-starter able to work independently and with a team is noted as beneficial to success.

Responsibilities

• Coordinate, draft, edit, organize, and publish public-facing content on DLI websites from a customer-focused perspective.
• Work with program staff to turn policies, procedures, and technical information into clear, reliable information for the public.
• Apply plain-language, readability, and accessibility practices when reviewing, creating, and updating web pages, documents, links, headings, images, and other online content.
• Review and update content to ensure it is accurate, current, consistent, and understandable.
• Help program areas identify outdated, duplicative, inaccurate, or difficult-to-understand content and coordinate needed updates.
• Maintain content standards, templates, style guidance, and review processes for staff who contribute web content.
• Use website analytics, search terms, customer questions, and staff feedback to identify content that is difficult to find or understand and recommend improvements.
• Work with team members to ensure digital content supports a consistent, understandable, and user-friendly experience.
• Coordinate with program, communications, technical, and website staff to prioritize and complete web-content updates.
• Support timely content updates during program changes, public notices, emergencies, and other high-priority communications.
• Train and support staff who contribute web content or request updates to DLI websites.

Benefits

• Work/life balance; hybrid schedules or partial telework may be available within Montana.
• 38 paid days off a year, including vacation, sick leave, and holidays.
• Up to 15 days of military leave with full pay.
• Longevity raises with continuous service, negotiated market increases, and state statutory raises.
• Health, dental, vision, and life insurance coverage.
• Flexible spending accounts.
• Employee Assistance Program (EAP).
• Free telehealth and access to free employee medical clinics through the medical plan.
• Choice between two retirement plans with an employer contribution of 8.73%–9.07% of annual salary.
• Optional 457(b) deferred compensation plan.
• Employment may qualify for Public Service Loan Forgiveness.
• Career progression, training opportunities, and room for professional growth.
• State employee discounts at various businesses across the state.
• The position may be covered by a Voluntary Employee Beneficiary Association (VEBA).
• Montana offers year-round recreation and a high-quality education system, among other quality-of-life attractions.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed