Intern, Web Content

American Bar Association•US DC Main Office, DC

18h•Hybrid

About The Position

The American Bankers Association’s paid internship provides a student with the opportunity to perform substantial work across ABA divisions, connect with leadership, build a professional network, and contribute to the organization. The Web Content Intern will support website migration and content governance, maintain and improve web content, collaborate on web projects, monitor performance, and assist with audits, accessibility, SEO, UX, and research activities. The internship runs June 7, 2027, through August 13, 2027, and is full-time at 37.5 hours per week. It is based in Washington, DC, with an expectation to work onsite at least two days per week. The pay rate is $25 per hour for an undergraduate student who is a rising junior or senior.

Requirements

Must be enrolled in an accredited college or university as a rising junior or senior, with an expected graduation date between December 2027 and May 2029.
Experience with content management systems such as WordPress or Drupal.
Proficiency in HTML and CSS.
Ability to follow established protocols and processes with excellent attention to detail.
Strong interpersonal and written communication skills.
Excellent organizational skills.
Ability to work collaboratively in a fast-paced team environment.
Knowledge of information architecture, design best practices, and the elements of good user experience.

Nice To Haves

Preferred fields of study include Communications, Marketing, Digital Media, User Experience (UX), Human-Computer Interaction (HCI), Information Science, Web Design, Digital Technologies, Computer Science, Graphic Design, or a related field.

Responsibilities

Support website migration and content governance by inventorying, reviewing, organizing, and validating content for accuracy, quality, and compliance.
Maintain and update website content supporting ABA initiatives, events, advocacy priorities, community engagement, and other organizational communications.
Collaborate with stakeholders and web team members on new web projects by conducting background research, gathering requirements, documenting needs, and helping develop recommendations.
Monitor website content and performance metrics and work with web team staff to identify opportunities to improve content quality, user experience, site functionality, and engagement using data and analytics.
Conduct website audits and quality assurance reviews to identify and help resolve broken links, content inconsistencies, accessibility issues, and basic code or formatting errors.
Apply web content, accessibility, SEO, UX, and design standards across digital properties, and contribute to the evolution of team standards and best practices.
Support UX research and testing, including reviewing user feedback, documenting findings, and assisting with recommendations to improve website usability and accessibility.