Waverly Team Member PT

CHAMPION XPRESS CAR WASH•Waverly, IA

5d•$10 - $12

About The Position

The Waverly Team Member supports safe, effective car wash operations and positive guest experiences. The role is accountable for the stated KPIs and values: Excellence, Hard work, Stewardship, Difference, and Community; 100% of vehicles prepped and loaded safely; and 100% of daily operational tasks completed. The team member greets guests, prepares and safely guides vehicles through the wash process, assists with vacuum service, explains wash packages and memberships, and helps resolve tunnel incidents. The role also includes facility cleaning and maintenance, following safety procedures, participating in opening and closing tasks, reporting shift performance, and attending required training and team meetings. The position is eligible for cash and digital tips. Other duties may be assigned by management.

Requirements

Able to lift up to 50 pounds.
Able to remain on their feet for 100% of the workday and work outside.
Willing to work in all weather conditions, including cold, hot, wet, rainy, and snowy conditions.
Attend mandatory training sessions and team meetings and cleaning.

Responsibilities

Know property safety procedures, property layouts, what not to wash, tunnel equipment, and emergency-stop locations.
Greet guests as they approach the car wash tunnel and engage with each guest using the 4 Steps of Service.
Safely guide and load each vehicle according to its size.
Use the bug-prep gun to prepare vehicles for the wash process and remove mud from wheel wells when appropriate.
Inspect vehicles for safety before washing and make key adjustments to car wash equipment.
Handle tunnel incidents safely and effectively.
Perform the vacuum service process and observe the vacuum area to support guest satisfaction.
Participate in the nightly close-down checklist and learn to safely open and close the car wash with leadership.
Explain the three single-wash packages, inform retail guests about memberships, and present the company’s Difference.
Train new team members using approved training modules and help improve member visit success rates.
Work with License Plate Recognition and RFID sticker reads; communicate key vehicle information and equipment retracts to the crew.
Understand membership management and use the LEAP Conflict Resolution process.
Complete the daily shift report to document shift performance.
Maintain a clean, organized car wash facility, including equipment, walls, trench, vacuums, trash cans, and lot.
Safely use ladders and engage emergency stops while cleaning; learn backroom safety and equipment procedures.
Follow company policies, procedures, safety standards, codes of conduct, and Champion safety procedures to avoid exposure to fumes, dirt, and harsh chemicals.
Attend all mandatory training sessions and team meetings and cleaning.
Perform other duties assigned by management.