Waverly Team Leader
About The Position
The Waverly Team Leader is accountable for operational performance, including ensuring vehicles are safely prepared and loaded and daily tasks are completed. The role supports car wash operations, guest service, membership sales and success, team training, safety, and facility cleanliness. This position is based in Waverly, Iowa, and is full-time, with any shift and an hourly salary range of $12.00–$13.00. It is eligible for cash and digital tips. The Team Leader works outdoors in all weather conditions and seasons, remains on their feet for extended periods, and performs physical tasks such as bending, reaching, and carrying items. The role includes working 40 hours per week, including weekends and holidays, and following company policies and safety procedures.
Requirements
- Excellent organizational and time-management skills.
- Excellent verbal and written communication skills.
- Ability to work outdoors in all weather conditions and seasons.
- Willingness to work 40 hours per week, including weekends and holidays.
- Ability to remain on one's feet for extended periods and be on one's feet for the full workday.
- Ability to bend, stoop, squat, kneel, reach, and step to perform job duties.
- Ability to carry up to 40 pounds for short distances.
- Alertness and ability to maneuver around moving vehicles and equipment.
- Ability to lift up to 50 pounds.
- Ability to work in all weather conditions, including cold, heat, wet conditions, rain, and snow.
Nice To Haves
- High school diploma or equivalent preferred.
- Related management experience preferred.
Responsibilities
- Ensure vehicles are prepared and loaded safely and daily operational tasks are completed.
- Know property safety procedures and layouts, items not to wash, tunnel equipment, E-Stop locations, membership management, and single-wash packages.
- Greet guests approaching the car wash tunnel and guide and load each vehicle safely according to its size.
- Prepare vehicles with the bug prep gun, remove wheel-well mud when appropriate, and inspect vehicles for safety before washing.
- Make key adjustments to car wash equipment and handle tunnel incidents effectively and safely.
- Be responsible for the vacuum service process and observe the vacuum area to support guest satisfaction.
- Participate in the nightly close-down checklist and learn to safely open and close the car wash with leadership.
- Engage with guests using the 4 Steps of Service, explain the Difference, inform retail guests about memberships, and support member visit success.
- Train new Team Members using approved training modules.
- Monitor License Plate Recognition and RFID sticker reads, and communicate key vehicle information and equipment retractions to the crew.
- Use the LEAP Conflict Resolution process and complete daily shift reports documenting shift performance.
- Maintain a clean, organized car wash facility; assist with cleaning equipment, walls, trenches, vacuums, trash cans, and the lot.
- Safely use ladders and engage E-Stops while cleaning; learn backroom safety and equipment knowledge.
- Follow company policies, procedures, safety standards, codes of conduct, and Champion safety procedures to avoid exposure to fumes, dirt, and harsh chemicals.
- Attend mandatory training sessions and team meetings and participate in cleaning.
- Perform other duties assigned by management.
Benefits
- Eligible for cash and digital tips.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
