Center Manager - Waverly

Sage Health•Baltimore, MD

About The Position

The Center Manager is responsible for the overall performance and operational management of center activities to obtain maximum efficiency. The role models and instills an uncompromising level of service excellence in interactions with patients, guests, physicians, and staff. The Center Manager oversees clinic operations and staff duties, supports patient experience and employee satisfaction, ensures appropriate staffing and efficient patient flow, and helps the center meet its membership growth targets and budget. The role also manages communications, resources, equipment, compliance, staff hiring and development, audit and inspection readiness, and operational KPIs.

Requirements

Bachelor's degree in healthcare administration, health services administration, or a similar field.
Experience managing a healthcare facility or clinic.
Ability to supervise and motivate clinic staff to perform their duties efficiently.
Knowledge of procuring supplies, equipment, and staff needed at the clinic.
Proficiency in managing budgets.
Experience working with an electronic health record.
Exceptional interpersonal skills for liaising with patients, physicians, specialists, and the public.
Excellent written and verbal communication skills.
Professional demeanor and communication at all times.
Organized and attentive to detail.
Ability to manage competing priorities.
Resourcefulness in problem solving.
Ability to take responsibility for assigned tasks and follow through with accountability.
Experience with Microsoft Office Word, Outlook, and Excel.

Nice To Haves

Bachelor's degree in healthcare administration, health services administration, or a similar field.
Medical practice management experience.
Knowledge of HEDIS/STARS.
Knowledge of CAHPS and HOS.
Experience working in medically underserved or culturally diverse communities.
Experience in motivational interviewing.
Knowledge of medical terminology.
Knowledge of ICD-20 and CPT coding.
Bilingual Spanish.

Responsibilities

Ensure all new patients are scheduled within thirty days of eligibility.
Partner with center primary care physicians to ensure screeners are completed within one to two months.
Deliver an uncompromising patient experience and support employee satisfaction among staff and physicians.
Deliver New Patient Orientation.
Ensure appropriate center staffing levels and smooth, efficient patient flow.
Partner with the sales team to achieve membership growth targets through activities such as community events and center tours.
Model commitment to the team, center processes, and activities.
Manage internal and external communications and questions about the medical center.
Oversee clinic operations and staff duties.
Keep medical professionals informed about healthcare administered at the clinic.
Use resources appropriately and control expenses, including labor and supplies, to meet the center budget.
Oversee the purchasing, maintenance, and repair of clinic equipment.
Ensure compliance with policies and procedures to deliver optimal patient care.
Hire, train, and evaluate staff members' performance.
Ensure the medical center remains ready for health plan audits and local, state, and federal inspections.
Monitor and respond to operational KPIs.