WAV Operations Coordinator

Tower Mobility LLC • Boston, MA

25d

About The Position

The WAV Operations Coordinator supports daily operations by assisting management in coordinating teams, ensuring smooth task execution, and maintaining effective communication. The role upholds safety and customer service standards, supports employee training and development, and promotes a respectful, team-oriented work environment.

The coordinator works alongside and leads WAV Monitors to support day-to-day operations and real-time problem-solving, including vehicle safety inspections and operations. The role also assists with training new WAV Monitors and drivers, leads by example in customer service and safety, and responds proactively to operational needs. Attendance at mandatory operational and safety meetings and required trainings is expected; some meetings may be scheduled outside regular shift hours, with advance notice whenever possible.

The position pays $21.50 per hour. TowerMobility states that this job description is not all-inclusive and that duties and responsibilities may change at the company’s discretion. The company provides equal employment opportunities and reasonable accommodations for qualified individuals with disabilities.

Requirements

• Strong leadership and supervisory skills.
• Strong communication skills for effective internal and external collaboration.
• Excellent problem-solving abilities and a focus on continuous improvement in learning.
• Ability to work in a fast-paced environment, take initiative, collaborate, and adapt.
• Ability to quickly learn new applications, software, and dashboards adopted and used by the company.
• Active driver’s license and approval on the company’s insurance.
• Ability to lift up to 30 pounds without assistance as needed.

Responsibilities

• Assist management in leading daily operations, ensuring efficient communication and smooth execution of tasks.
• Work alongside and lead WAV Monitors to support smooth day-to-day operations and effective real-time problem-solving.
• Maintain vehicle safety inspections and support vehicle operations.
• Assist management with training new WAV Monitors and ensure incoming drivers understand operational excellence.
• Model strong customer service skills and safety protocols for employees, fostering a customer-first mindset.
• Maintain vehicle maintenance reporting.
• Take initiative in fast-paced and dynamic situations and respond to operational needs on the front lines.
• Attend mandatory operational and safety meetings and required trainings.
• Obtain advance management approval for absences unless protected by applicable law.

Benefits

• Medical benefits.
• Dental benefits.
• Vision benefits.
• Paid time off.
• Sick time.
• Holiday pay where eligible.
• Eligibility for the Perkspot program.
• Access to AD&D insurance.
• Eligibility for a $40 monthly personal phone reimbursement, depending on position.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed