Waterpark Supervisor

Kalahari Resorts & Conventions • Round Rock, TX

3d • Onsite

About The Position

Kalahari Resorts & Conventions is seeking a Waterpark Supervisor to oversee guest and associate safety across indoor and outdoor waterpark pools, hot tubs, slides, attractions, and interactive features. The supervisor applies life-saving skills and first aid when needed and helps deliver responsive, friendly, and courteous guest service. As part of the leadership team, this role guides, supports, and inspires associates while ensuring guests feel welcome and safe.

The Waterpark Supervisor assists the Waterpark Manager with associate training and in-service training, monitors lifeguard and EMT performance, and regularly walks the waterpark to check safety, guest satisfaction, and staff performance. The role also conducts in-service sessions, ensures required documentation is completed, prepares paperwork and schedules, and works with maintenance to keep equipment safe, clean, and in excellent working condition. The supervisor may cross-train and assist in other park operations roles, including Lifeguard and Ride Operator, based on business needs.

Requirements

• A leadership style rooted in collaboration, respect, and service to others.

Nice To Haves

• Starguard Lifeguard Instructor certification in waterpark or special facilities; preferred but not required.
• At least 1 year of experience in a supervisory role; preferred.

Responsibilities

• Assist the Waterpark Manager with associate training and in-service training, and demonstrate rescue skills upon request.
• Ensure lifeguards and EMTs meet the standards set by Kalahari’s certifying agency and management team.
• Walk the entire waterpark floor throughout shifts to check safety concerns, guest satisfaction, and lifeguard performance.
• Conduct morning and evening in-services and ensure participants complete the necessary documentation.
• Prepare required paperwork, including forms, write-ups, reports, and schedules, in an organized and timely manner.
• Work with the waterpark maintenance team to monitor equipment and ensure it remains safe, clean, and in excellent working condition.
• Cross-train and assist in other park operations roles, including Lifeguard and Ride Operator, based on business needs.
• Provide life-saving assistance and first aid to guests in need.
• Help ensure guests receive responsive, friendly, and courteous service and feel welcome and safe.

Benefits

• Career growth opportunities with promotion from within.
• 401(k) matching.
• Paid time off.
• Holiday compensation.
• Health, dental, and vision coverage for full-time associates.
• Employee appreciation events, discounts, and perks at all resorts.
• Education assistance programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed