Waterpark Manager

Chula Vista Resort•Wisconsin Dells, WI

About The Position

The Waterpark Manager oversees the operational effectiveness of the aquatic department while providing superior quality and service. The role works with direct reports and other departments to coordinate hiring, training, and operating strategies and to achieve established goals. The manager ensures compliance with legal requirements, codes, cleanliness, and sanitation standards; safeguards confidential information; and maintains cooperative relationships with guests and staff. The position also involves making and taking responsibility for decisions, handling difficult situations tactfully, solving problems, recognizing priorities, meeting deadlines, and ensuring personnel are evaluated according to established procedures. The manager is expected to maintain a professional appearance and promote high customer satisfaction through prompt, friendly, quality service; appropriate language with guests and subordinates, including over radios; thorough knowledge of the operation; and a clean, sanitary, organized work station. The position is at Chula Vista Resort in Wisconsin Dells, Wisconsin.

Requirements

High school diploma or equivalent.
At least two years of management experience in a related field.
Knowledge of hotel operations, including guest relations, as they apply to Chula Vista Resort.
Ability to work effectively with other people in a staff position.
Ability to think creatively about resort needs and solve problems or seize opportunities.
Ability to clearly define objectives.
Ability to stand, walk, and sit for extended periods; walk and climb stairs; turn the head and torso; and bend the arms, wrists, and fingers.
Full use of eyes and ears and full power of speech.

Nice To Haves

Bachelor’s degree in hospitality or a related field.
Five years of management experience in a related field.

Responsibilities

Take the role deemed most effective by the director.
Maintain the aquatic department’s operational effectiveness and deliver high-quality service.
Coordinate hiring, training, and operational strategies with direct reports and peripheral departments to achieve goals and objectives.
Maintain compliance with legal requirements, codes, cleanliness, and sanitation standards.
Safeguard confidential customer, company, and employee information.
Consider opinions and suggestions before making major decisions and assume responsibility for those decisions.
Maintain cooperative working relationships with guests and staff.
Ensure department standards align with the resort’s established goals and objectives.
Handle difficult situations tactfully and use good judgment to investigate and solve problems.
Recognize and manage priorities, meet deadlines for time-sensitive activities, and fulfill commitments.
Ensure supervised personnel are evaluated according to established procedures.
Maintain a well-groomed, professional appearance appropriate to the role and situation.
Promote customer satisfaction by providing prompt, friendly, quality service and using appropriate language with guests and subordinates, including over radios.
Maintain complete knowledge of the areas of operation and keep the work station clean, sanitary, and organized.