Water Customer Service Representative

Village of Hoffman Estates • Village Hall, IL

8d

About The Position

Performs day-to-day operations of the Village’s utility billing system. The role is responsible for data entry and retrieval to produce daily and monthly reports; generating water bills and final notices; servicing water accounts by answering inquiries; and maintaining records for new and existing accounts. The representative interacts with residents, employees, and others within and outside the organization in a courteous, professional, and effective manner.

This is a part-time position working 25 hours per week, five hours per day, from 8:00 a.m. to 1:00 p.m., Monday through Friday. The starting rate is $23.6331 per hour, with a 2026 full pay range of $23.6331 to $34.2303 per hour.

Requirements

• High school diploma or general education degree (GED).
• One to two years of related experience.
• Ability to perform accurate and quick mathematical computations and enter data accurately.
• Ability to analyze data quickly to respond to inquiries.
• Ability to set priorities and meet deadlines in a fast-paced environment with frequent interruptions.
• Ability to maintain routine filing systems and learn repetitive tasks within a reasonable time.
• Ability to communicate effectively verbally and in writing, and to interact professionally and courteously with customers, employees, and others.
• Ability to establish successful working relationships with employees, supervisors, and other departments.
• Ability to read, write, speak, and comprehend English.
• Skills testing and an interview are required.

Nice To Haves

• Customer service or billing experience.
• Experience with accounting, billing, or utility software.
• Preferred data-entry speeds of 7,000 keystrokes per hour for alphanumeric data and 8,000 keystrokes per hour for numeric or ten-key data.
• Foreign-language ability is a plus.

Responsibilities

• Answer telephone and in-person inquiries about account status, consumption, and meter equipment failures; prepare work trouble reports and maintain trouble-report files.
• Respond to water-billing complaints involving current and past-due bills, high water usage, and shut-offs; explain related ordinances and procedures and expedite collection of delinquent accounts.
• Calculate, run, sort, and mail water bills and shut-off notices.
• Load and unload water-meter reading guns with account data, export meter readings to the water-billing computer system, and post readings to accounts.
• Prepare final water bills by entering account information from trouble reports, manually calculating bills, making copies, and presenting bills to customers for payment.
• Review monthly reports for errors and inconsistencies and correct them as needed.
• Post account adjustments and account usage into the computer system, including usage primarily for commercial accounts.
• Maintain the water filing system; perform routine filing and keyboarding; process incoming mail for the Water Billing Division.
• Enter new resident information and establish computer records and files for accounts related to new construction.
• Operate and properly maintain tools and equipment needed for the job while following safety rules and practices.
• Prepare files for storage and perform other duties as assigned.

Benefits

• Accrual of two weeks of paid vacation.
• 12 sick days.
• Four floating holidays.
• IMRF pension.
• Eight designated holidays.
• Medical, dental, and vision insurance available at full payment of the premium.
• Village contribution to the medical premium after four years of employment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED