Customer Service Representative (02804) - 2504 N Water St
About The Position
We are seeking a dedicated Customer Service Representative to join the team at the Decatur location at 2504 N Water St. The representative is the face of the company and provides efficient, professional service to ensure exceptional customer experiences. The role involves responding to customer inquiries, processing orders, resolving complaints, maintaining customer records, and collaborating with colleagues to support smooth operations and consistent service. The representative also participates in meetings and training, maintains an organized work environment, and works to meet performance and quality standards.
Requirements
- High school diploma or equivalent.
- Previous customer service experience preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in data entry and basic computer operations.
- Ability to multitask effectively in a fast-paced environment.
- Basic math skills for processing transactions and handling monetary exchanges.
- Strong interpersonal skills and ability to work collaboratively in a team.
- Customer-focused mindset and commitment to providing exceptional service.
- Flexibility to work various shifts as needed.
- Ability to remain calm and professional under pressure.
- Willingness to learn and adapt to new technologies and procedures.
- Physical ability to stand for extended periods and navigate the work area.
Nice To Haves
- Previous customer service experience.
Responsibilities
- Respond to customer inquiries by phone, email, and in person, providing accurate information and resolving issues promptly.
- Process customer orders accurately and on time.
- Handle customer complaints with empathy and professionalism and work toward satisfactory resolutions.
- Maintain up-to-date knowledge of products, services, and company policies.
- Collaborate with team members to support smooth operations and consistent customer service.
- Enter and update customer information in database systems.
- Help maintain a clean and organized work environment.
- Participate in team meetings and training sessions.
- Identify and escalate complex issues to appropriate departments or management when necessary.
- Meet or exceed established performance metrics and quality standards.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
