Warranty Transaction Coordinator

TRG•Westlake, OH

19d

About The Position

The Warranty Transaction Coordinator manages and processes warranty-related transactions for a company that repairs electronic devices. The role ensures accurate warranty validation, claim submission, documentation, and communication among customers, service technicians, manufacturers, and internal departments. The position calls for an organized, detail-oriented person who can manage multiple cases while providing excellent customer service and following company and manufacturer policies. The role works in a warehouse repair operations environment and may involve regular interaction with customers, technicians, manufacturers, and internal support teams.

Requirements

High school diploma or equivalent.
1–3 years of experience in warranty processing, service coordination, repair administration, customer service, or a related field.
Strong attention to detail and accuracy in data entry and documentation.
Excellent written and verbal communication skills.
Strong organizational and time management abilities.
Ability to work with multiple systems and manage competing priorities.
Proficiency with Microsoft Office and database or warranty management systems.
Ability to lift up to 25 lbs.

Nice To Haves

Associate degree or higher.
Familiarity with electronic devices, repair operations, or technical service environments.
Experience handling manufacturer warranty claims or service contracts.
Knowledge of consumer electronics and common repair workflows.
Problem-solving skills and the ability to resolve claim issues efficiently.
Professional, customer-focused communication style.
Ability to work independently and as part of a team.

Responsibilities

Review and validate warranty claims for electronic device repairs.
Coordinate warranty authorizations, approvals, and reimbursements with manufacturers, vendors, and internal teams.
Ensure repair transactions are accurately documented and processed in company systems.
Verify product eligibility, purchase dates, serial numbers, and warranty coverage terms.
Communicate with customers about warranty status, claim requirements, and repair updates.
Work with repair technicians to confirm diagnoses, parts usage, and service completion details.
Submit warranty claims and supporting documentation accurately and on time.
Track claim progress and resolve discrepancies, denials, or missing information.
Maintain records of warranty transactions, service histories, and claim outcomes.
Identify recurring issues or claim trends and report findings to management.
Ensure compliance with company procedures, manufacturer guidelines, and applicable warranty policies.
Provide administrative support related to billing, returns, and service coordination as needed.