Warranty Coordinator

QubicaAMF•Mechanicsville, VA

6d•$40,000 - $45,000•Hybrid

About The Position

The Warranty Coordinator provides total customer satisfaction by interfacing with internal departments to accurately enter, process, and follow warranty and shortage orders through the JD Edwards (JDE) system. The role reviews and acknowledges requests, coordinates order tracking and returned parts, maintains spreadsheets, and supports timely, accurate processing. The coordinator shares product, system, and process information with coworkers, assists with workload as needed, and cross-trains to provide backup for the JDE Order Entry team and International Project Coordinators. The position has no direct reports. Once trained, the position can be hybrid, with two days a week working from home. The employee must be flexible to adjust this arrangement so at least one person is in person when others are out. Travel is not required.

Requirements

Must be at least 18 years of age.
Associate degree and two years of related experience, or an equivalent combination of education and experience.
Strong Microsoft Excel skills, including the ability to maintain spreadsheets used for order entry and reporting.
Strong data-entry skills, with a high level of accuracy and attention to detail.
Ability to manage multiple priorities and follow directions.
Dependability and excellent attendance.
Strong communication, organizational, teamwork, and customer-service skills.
Ability to learn and apply product, order-entry, and computer-configuration knowledge.
Ability to multitask, follow established procedures, and meet changing workload demands.
Collaborative and service-oriented approach when working with internal departments.
Willingness to cross-train and provide backup support.
Ability to work effectively in a general office environment.
Ability to coordinate with internal departments and provide coverage as business needs require.
Flexibility to adjust the hybrid schedule to ensure at least one person is in person when others are out.

Nice To Haves

Working knowledge of JD Edwards (JDE).

Responsibilities

Accurately enter warranty and shortage orders into the JD Edwards (JDE) system.
Review and acknowledge warranty and shortage requests from Order Management, the Installation team, and Technical Support.
Follow up with customers and internal departments to track parts that need to be returned.
Track warranty and shortage orders in JDE and coordinate with internal departments to support timely and accurate processing.
Maintain spreadsheets for order entry, tracking, and reporting.
Maintain current product knowledge and stay informed about changes affecting order coordination and computer configuration.
Share product, system, and process information with coworkers to support consistent and accurate order processing.
Assist coworkers when workload requires and maintain positive working relationships with internal customers.
Cross-train on all aspects of order entry and provide backup assistance to the JDE Order Entry team and International Project Coordinators as needed.
Perform additional related duties as assigned.