Coordinator, Warranty

U.S. Xpress•Chattanooga, TN

4d•Onsite

About The Position

The Coordinator, Warranty interprets, verifies, and processes warranty claims to obtain accurate and timely reimbursement for services and parts. The role reviews repair orders for warranty impact, confirms coverage eligibility, works with vendors to administer warranty policies, and follows claims through to reimbursement. It also supports warranty documentation, repair-time and parts-cost accuracy, return of warranty parts, distribution of scrap parts, and inquiries from lease drivers. The position is based at U.S. Xpress headquarters and is not open to remote work. The stated schedule is 8 AM–5 PM.

Requirements

Education or experience equivalent to a high school diploma.
Researching and negotiating skills.
Effective verbal and written communication skills.
Proficiency in Microsoft Office products.

Nice To Haves

At least one year of experience in truck or automotive service and/or parts is preferred.
Previous experience in warranty service, data entry, journal billing, and payments is preferred.

Responsibilities

Interpret, verify, and process warranty claims for accurate and timely reimbursement of services and parts.
Review repair orders for potential warranty impact and determine whether repairs qualify for coverage based on mileage, in-service date, failure type, and extended coverage.
Process claims according to established procedures, which may involve an outside vendor’s software.
Work with vendors on warranty issues and policy, ensuring warranties are properly administered.
Administer warranty allowances in the company’s best interest.
Review and clarify repair descriptions provided by servicing technicians.
Eliminate warranty charge-backs and recover amounts charged to U.S. Xpress for warrantable repairs.
Research and amend charge-back, short-paid, or denied claims.
Verify standard repair times and resolve discrepancies using established documentation and preview sheets.
Confer with shop technicians, supervisors, and managers about claim data, additional claimable times, and allocation of parts costs.
Coordinate with terminal parts personnel to return warranty parts to vendors when required.
Request repair-center invoices and scan received invoices into the warranty server.
Route or discuss claims with managers for filing assistance.
Follow up on processed claims and confirm proper reimbursement.
Monitor, certify, and process warranty claim documents and extended-coverage protection programs promptly.
Maintain a positive image with vendors and shops and refer unresolved concerns to the appropriate manager.
Coordinate distribution of scrap parts with designated shops.
Assist lease drivers with inquiries.
Perform other duties as assigned.