Warranty Coordinator

Generac Power Systems • Waukesha, WI

6d • Onsite

About The Position

The Warranty Coordinator works on-site in Waukesha, Wisconsin, as part of the Service and Warranty team. This role processes and adjudicates warranty claims and provides warranty support to the authorized dealer network by phone and email. The coordinator helps ensure customer satisfaction and compliance with warranty specifications, maintains service notifications and database integrity, monitors defective products, and facilitates warranty recovery across dealer and vendor networks.

Requirements

• High school diploma.
• Two years of experience in an office setting.
• Strong foundation in basic mechanical and electrical fundamentals.
• Demonstrated Microsoft Office proficiency and data entry skills.
• Excellent phone and customer service skills, along with sound reasoning skills.
• Excellent verbal and written communication skills.
• Ability to remain calm in pressure situations.

Nice To Haves

• Two-year or four-year technical degree.
• Previous experience using SAP or an equivalent ERP.
• Knowledge of engine maintenance and troubleshooting, including air-cooled and liquid-cooled units and gas, diesel, LP, and natural gas fuel systems.

Responsibilities

• Analyze warranty information and process warranty claims according to warranty guidelines.
• Input service notifications and maintain database integrity.
• Assist dealers with warranty claims and registrations through the phone center or email.
• Ensure internal and external customer satisfaction and compliance with warranty specifications.
• Monitor defective products and recall specific product batches when required.
• Act as SAP Super User within the assigned functional area.
• Facilitate warranty recovery for dealer and vendor networks.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED