COORDINATOR, WARRANTY

U.S. Xpress Enterprises, Inc.

4d•$18 - $20•Onsite

About The Position

The Coordinator, Warranty interprets, verifies, and processes warranty claims to ensure accurate and timely reimbursement for services and parts. The role reviews repair orders for potential warranty coverage, confirms eligibility, administers warranty allowances, and works with vendors, repair centers, shops, and internal teams to resolve claim issues and recover costs. It also monitors claim documentation and extended coverage programs, follows up on processed claims, coordinates warranty-part returns and scrap-parts distribution, and assists lease drivers with inquiries. The position is based at U.S. Xpress headquarters in a normal office setting and is not open to remote work. Hours are 8 AM–5 PM.

Requirements

Any combination of education or experience equivalent to a high school diploma.
Researching and negotiating skills.
Effective verbal and written communication skills.
Proficiency in Microsoft Office products.

Nice To Haves

At least one year of experience in truck or automotive service and/or parts.
Previous experience in warranty service, data entry, journal billing, and payments.

Responsibilities

Interpret, verify, and process warranty claims for accurate and timely reimbursement of services and parts.
Review repair orders for potential warranty impact and confirm coverage eligibility using vehicle mileage, date in service, type of failure, and extended coverage.
Process warranty claims according to established procedures, potentially using an outside vendor’s software.
Work with vendors on warranty issues, negotiate warranty policy, and ensure warranty is properly administered.
Administer warranty allowances in the company’s best interest.
Review and clarify repair descriptions provided by servicing technicians.
Eliminate warranty charge-backs and recover money charged to U.S. Xpress for warrantable repairs.
Research and amend charge-back, short-paid, or denied warranty claims.
Use established documentation to confirm standard repair times and investigate discrepancies on preview sheets.
Confer with shop technicians, supervisors, and managers about claim data accuracy, additional claimable time, and parts-cost posting and allocation.
Communicate with terminal parts personnel and ensure warranty parts are returned to vendors when required.
Request repair-center invoices and scan them into the warranty server upon receipt.
Route or discuss claims with managers for assistance with filing.
Follow up on and review processed claims to ensure proper reimbursement.
Monitor, certify, and process warranty claim documents and extended coverage protection programs promptly.
Maintain a positive image with vendors and shops and refer unresolved concerns to the appropriate manager.
Coordinate distribution of scrap parts with designated shops.
Assist lease drivers with inquiries.
Perform other duties as assigned.