Warranty Coordinator

f03c1fdb-8778-4cef-8c79-61784791fc05•Haslet, TX

8h•$24 - $26•Onsite

About The Position

The Warranty Coordinator is responsible for providing customer service and support to North American customers, potential customers, vendors, dealers, partners, and team members contacting Time Manufacturing Company. The role manages the overall health of the warranty department by documenting and reporting issues, managing processes and documents, elevating customer service, and collaborating with operations and commercial teams to resolve customer issues and complaints. This is a challenging role in a fast-paced environment that places a strong emphasis on communication skills. The position serves as the primary contact for BrandFX warranty inquiries and supports additional customer service functions, including the Time Manufacturing Command Center, parts support, and quality support. The position is on-site in Westlake, Texas; Haslet, Texas; or Pocahontas, Iowa. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Overtime and some travel may be required.

Requirements

Proficiency with Microsoft Office, especially Excel and Outlook.
Strong communication, time management, and problem-solving skills.
Ability to manage multiple priorities and work independently.
Professional demeanor and a customer-first approach to problem resolution.
Comfort making decisions and escalating issues when necessary.

Nice To Haves

Previous experience in warranty, service coordination, or customer support.

Responsibilities

Serve as the primary contact for all BrandFX warranty inquiries.
Investigate, process, and resolve warranty claims with a customer-first mindset.
Maintain professional communication with dealers and fleet customers.
Coordinate solutions with internal teams, including Quality, Operations, and Parts.
Manage warranty trip planning, documentation, and reporting.
Support other customer service functions, including the Time Manufacturing Command Center, parts support, and quality support.