WARRANTY COORDINATOR

WEG TRANSFORMERS USA•Washington, MO

3d•$55,000 - $82,000•Onsite

About The Position

WEG, a global solutions provider of industrial electrical technologies and one of the largest electric motor manufacturers in the world, is rapidly expanding its U.S. operations. Founded in 1961, WEG has grown to over 49,000 employees with operations on all continents, offering an integrated product line including motors, drives, soft starters, controls, panels, transformers, generators, and custom solutions. WEG is committed to ESG and sustainability through various green initiatives. This role is for a Warranty Coordinator to support our growth by addressing customer-reported issues and ensuring post-sale satisfaction.

Requirements

Two-year degree in electrical or mechanical engineering technology or similar course of study from an accredited institution, or an equivalent combination of education and 5+ years of experience in transformers.
Thorough knowledge of transformers.
Current work authorization for employment in the United States.
Successful candidate will complete: application, talent assessment, interview, background & drug screens.
Reasonable commuting distance of a major airport to enable travel to customer sites as required.

Nice To Haves

Four-year college degree in electrical or mechanical engineering or similar course of study from an accredited institution.
Ability to work with a diverse group and manage projects through to completion.
Duties will involve recommendations on which important technical decisions are made.
Demonstrated sense of urgency and passion for customer service.
Reasonable commuting distance of Washington, MO.

Responsibilities

Address customer-reported issues with our products, both warranty and non-warranty.
Receive and manage customer requests/concerns via phone, email, or fax.
Communicate daily with customers to resolve issues and ensure post-sale satisfaction.
Coordinate warranty concerns from plants in the US and Mexico.
Log and track customer complaints in a database until resolution.
Document and analyze transformer issues to determine causes and solutions.
Communicate with contractors about transformer issues, analyze quotations, and schedule repairs.
Write purchase requests/orders and coordinate repair schedules with manufacturing.