Warranty Coordinator

Clopay • Troy, OH

1d • Onsite

About The Position

At Clopay Corporation, we are more than just North America’s largest residential and commercial garage door manufacturer—we are a powerhouse of innovation, safety, and design. Through our premier brands, we lead the industry in providing groundbreaking high-performance closure solutions for both the places people call home and the spaces where the world does business.

Headquartered in Mason, Ohio, and operating state-of-the-art manufacturing facilities in Troy, Ohio, Mountaintop, Pennsylvania, and Goodyear, Arizona, we are a proud American-owned company and a wholly-owned subsidiary of Griffon Corporation. Our reach extends across 55+ distribution centers and thousands of retail locations in the U.S. and Canada, ensuring that we deliver the right door for every opening – from homes to businesses and beyond.

By joining our team, you become part of a legacy that blends the residential elegance of Clopay, known as "America’s Favorite Garage Doors," with the industrial strength and 180-year heritage of our rolling brands, Cornell and Cookson. Together, we secure everything from family garages to the world's most iconic stadiums and skyscrapers.

We have an excellent opportunity for a Warranty Coordinator, in our Troy, Ohio location.

Requirements

• Minimum of two years' experience in a manufacturing environment.
• Preferred minimum two years with direct Quality responsibility.
• Working knowledge of TQM, SPC, Quality Systems, and other quality techniques.
• Detail oriented.
• Above average math skills.
• Ability to present complex information in an understandable and compelling manner.

Nice To Haves

• Associate degree preferred.

Responsibilities

• Field escalated customer complaints and work with various departments to resolve the issues through disciplined problem-solving activities.
• Investigate thoroughly to make critical decisions regarding escalated warranty issues.
• Work closely with all departments as required to investigate and resolve issues that are causing warranty claims, including design, process, tooling, costs, and other areas of product quality.
• Communicate directly with dealers and end users to explain the outcome of the warranty decision.
• Coordinate the gathering and processing of information between the appropriate departments leading to a final corrective action. Identify, analyze, and interpret trends or patterns in complex data sets.
• Field customer complaints and work with various departments to resolve the issues through disciplined problem-solving activities.
• Assist in resolving quality issues and support the warranty process.
• Responsible for the warranty/returns system and ensures that the process is carried out according to the guidelines set by upper management.
• Initiate and complete specific projects as requested and/or approved. Perform basic statistical analyses for projects/reports.
• Other duties as assigned.

Benefits

• We provide the stability of a large organization with the tight-knit, collaborative feel of a specialized craft team.
• A place where you can truly grow a lifelong career.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree