Warranty Coordinator Branch

Crown Equipment Corporation•Long Beach, CA

8d•$25 - $28•Onsite

About The Position

Crown Equipment Corporation, a global leader in lift truck manufacturing, is seeking a Warranty Coordinator Branch. This role is crucial for managing warranty claims, ensuring accurate processing, and maintaining effective communication with vendors and internal teams. The position involves detailed review and correction of warranty claims, tracking their lifecycle from submission to payment or rejection, and managing associated parts. This is an excellent opportunity for an organized individual to contribute to a well-established company with a strong global presence.

Requirements

Less than 2 years related experience
High school diploma or equivalent
Legally authorized to work in the United States

Nice To Haves

Parts or inventory control experience
Lift truck industry experience
Good verbal communication skills
Good written communication skills
Good interpersonal skills
Good organizational skills
Good numerical perception skills
Good computer skills

Responsibilities

Review and correct all warranty claims generated through technicians to prepare for submission to vendors.
Process all Crown warranty claims and claims for any other manufacturer represented by Crown.
Review monthly A/R reports on all vendor warranty accounts.
Process all warranty claim paperwork and track claims from the time they are submitted to the time they are paid or rejected.
Maintain files on warranty claims.
Track rejected warranties and notify Service Manager about rejected warranties.
Prepare monthly list of warranties not paid and determine disposition.
Resubmit warranty claims as needed.
Maintain, ship, and track warranty parts to vendors or scrape as needed.
Determine disposition of warranty parts returned from vendor as a result of a rejected claim.
Assist other parts personnel as required such as receiving parts and answering phones.