Warranty Coordinator Branch

Crown Equipment•Long Beach, CA

6d•Onsite

About The Position

Crown Equipment Corporation, a global leader in lift truck manufacturing, is seeking a Warranty Coordinator Branch. This role is responsible for managing warranty claims, ensuring accurate processing, and maintaining detailed records. The position involves reviewing and correcting claims, processing claims for Crown and other manufacturers, tracking accounts receivable for vendor warranty accounts, and managing warranty parts. This is a full-time position with a competitive wage and benefits package.

Requirements

Less than 2 years related experience
High school diploma or equivalent
Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills
Must be legally authorized to work in the United States. Sponsorship is not provided for this position. Individuals with temporary visas or who need sponsorship for work authorization now or in the future are not eligible for hire.

Nice To Haves

Parts or inventory control experience
Lift truck industry experience

Responsibilities

Review and correct all warranty claims generated through technicians to prepare for submission to vendors.
Process all Crown warranty claims and claims for any other manufacturer represented by Crown.
Review monthly A/R reports on all vendor warranty accounts.
Process all warranty claim paperwork and track claims from the time they are submitted to the time they are paid or rejected.
Maintain files on warranty claims.
Track rejected warranties and notify Service Manager about rejected warranties.
Prepare monthly list of warranties not paid and determine disposition.
Resubmit warranty claims as needed.
Maintain, ship, and track warranty parts to vendors or scrape as needed.
Determine disposition of warranty parts returned from vendor as a result of a rejected claim.
Assist other parts personnel as required such as receiving parts and answering phones.