Warranty Coordinator

WEG Transformers USA•Washington, MO

3d•Onsite

About The Position

WEG is a global solutions provider of industrial electrical technologies and one of the largest electric motor manufacturers in the world. With operations on all continents, WEG offers a diverse and integrated product line. Our U.S. operations are expanding rapidly, and we seek talented individuals to support our growth. Our Values include being a Human Company, Teamwork, Efficiency, Flexibility, Innovation, Leadership, and Green Initiatives. This role focuses on addressing customer-reported issues, both warranty and non-warranty, and ensuring post-sale satisfaction.

Requirements

Two-year degree in electrical or mechanical engineering technology or similar course of study from an accredited institution, or an equivalent combination of education and 5+ years of experience in transformers.
Thorough knowledge of transformers.
Current work authorization for employment in the United States.
Successful candidate will complete: application, talent assessment, interview, background & drug screens.
Reasonable commuting distance of a major airport to enable travel to customer sites as required.

Nice To Haves

Four-year college degree in electrical or mechanical engineering or similar course of study from an accredited institution.
Ability to work with a diverse group and manage projects through to completion.
Demonstrated sense of urgency and passion for customer service.
Reasonable commuting distance of Washington, MO.

Responsibilities

Address customer-reported issues with our products, both warranty and non-warranty.
Receive and manage customer requests/concerns via phone, email, or fax.
Communicate daily with customers to resolve issues and ensure post-sale satisfaction.
Coordinate warranty concerns from plants in the US and Mexico.
Log and track customer complaints in a database until resolution.
Document and analyze transformer issues to determine causes and solutions.
Communicate with contractors about transformer issues, analyze quotations, and schedule repairs.
Write purchase requests/orders and coordinate repair schedules with manufacturing.