Warranty Coordinator
Frank Gay Residential•Pine Castle, FL
•$18 - $20
About The Position
The Warranty Coordinator performs administrative support for the warranty department and helps coordinate warranty services for residential customers. The role requires attention to detail, discretion, the ability to work under pressure, and a positive, customer-focused approach. The coordinator works with customers, technicians, and other team members to support timely and efficient completion of warranty projects.
Requirements
- At least 3 years of administrative experience.
- Sales and customer service experience.
- Knowledge of HVAC, plumbing, or electrical codes and safety procedures.
- Experience managing a fleet vehicle and product inventory.
- Must pass a motor vehicle check, background check, and drug screen.
- Excellent customer service skills; honest, dependable, and reliable.
Nice To Haves
- At least 1 year of experience in HVAC, electrical, or plumbing services.
Responsibilities
- Schedule appointments and coordinate warranty services with customers and technicians.
- Manage paperwork and documentation related to warranty work, including permits and warranties.
- Order and track supplies and equipment needed for warranty jobs.
- Provide administrative support to the trade team, including creating work orders, schedules, and invoices.
- Answer phone calls and respond to customer inquiries about warranty services.
- Ensure warranty jobs are completed on time and within budget.
- Collaborate with team members to support smooth and efficient completion of warranty projects.
Benefits
- PTO after 90 days
- Parental leave
- Paid training
- Weekly pay
- Paid holidays
- Health, dental, and vision insurance
- 401(k) match
- IRA
- Employee discounts
- Employee referral bonus
- Career growth opportunity
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
