Warranty Coordinator

Simmons & Kourtis • Owasso, OK

3d

About The Position

Simmons Homes, LLC is hiring a Warranty Coordinator to maintain quality assurance and provide warranty service to homeowners after a home sale. The role handles homeowner inquiries, schedules warranty visits, coordinates repair work with contractors, and maintains related records and communications. It also includes preparing the weekly on-call phone schedule and submitting paperwork for on-call time and bonuses.

Requirements

• Excellent customer service skills and the ability to handle customer concerns professionally.
• Excellent organizational skills and the ability to prioritize jobs to meet deadlines.
• Good computer skills and experience with Google Sheets.
• Ability to work well with others.

Responsibilities

• Answer phone calls and respond to homeowner inquiries.
• Research homeowner inquiries and concerns.
• Prepare, print, and monitor reports for homeowner warranty visits.
• Coordinate and schedule homeowner visits for 30-day and year-end warranty coverage.
• Maintain the warranty service request database.
• Create and send letters for 30-day and year-end warranty coverage.
• Order supplies for warranty repairs, such as paint or siding.
• Coordinate warranty repairs with contractors.
• Create purchase orders for materials.
• Scan and file paperwork for customer visits.
• Prepare the warranty on-call phone schedule, rotate the phone weekly, and submit paperwork for on-call time and bonuses.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, life, and supplemental benefits
• Paid vacation
• Paid holidays
• 401(k)

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed