Warranty Coordinator

QubicaAMF•Mechanicsville, VA

5d•Hybrid

About The Position

The Warranty Coordinator supports customer satisfaction by working with internal departments to enter, process, and track warranty and shortage orders accurately through the JD Edwards (JDE) system. The role reviews requests, follows up on parts requiring return, maintains tracking and reporting spreadsheets, and shares product, system, and process information with coworkers. The coordinator cross-trains on order-entry responsibilities and provides backup support to the JDE Order Entry team and International Project Coordinators as needed. The position has no direct reports and does not require travel. After training, the position may be hybrid, with two days per week working from home. The employee must be flexible to work onsite when needed to ensure in-person coverage. Compensation is $40,000–$45,000 per year. Benefits include medical, dental, and vision insurance; a 401(k) with employer contribution; PTO; paid holidays; and an onsite fitness center.

Requirements

Be at least 18 years of age.
Associate degree and two years of related experience, or an equivalent combination of education and experience.
Strong Microsoft Excel skills, including the ability to maintain spreadsheets used for order entry and reporting.
Strong data-entry skills, accuracy, and attention to detail.
Ability to manage multiple priorities, follow directions and established procedures, and meet changing workload demands.
Strong communication, organizational, teamwork, and customer-service skills.
Dependability and excellent attendance.
Ability to learn and apply product, order-entry, and computer-configuration knowledge.
Ability to work effectively in a general office environment and coordinate with internal departments to provide coverage as business needs require.
Collaborative, service-oriented approach and willingness to cross-train and provide backup support.

Nice To Haves

Working knowledge of JD Edwards (JDE).

Responsibilities

Enter warranty and shortage orders accurately into the JD Edwards (JDE) system.
Review and acknowledge warranty and shortage requests from Order Management, the Installation team, and Technical Support.
Follow up with customers and internal departments to track parts that need to be returned.
Track warranty and shortage orders in JDE and coordinate with internal departments to support timely, accurate processing.
Maintain spreadsheets for order entry, tracking, and reporting.
Maintain current product knowledge and stay informed about changes affecting order coordination and computer configuration.
Share product, system, and process information with coworkers to support consistent and accurate order processing.
Assist coworkers as workload requires and maintain positive working relationships with internal customers.
Cross-train on order-entry tasks and provide backup assistance to the JDE Order Entry team and International Project Coordinators as needed.
Perform additional related duties as assigned.