Warranty Tech Specialist

Rocky Mountain ATV • Payson, UT

6d

About The Position

Rocky Mountain ATV/MC is hiring a full-time Warranty Tech Specialist for its Customer Service Department. The company is an employee-owned provider of powersports gear, parts, and related products and services. The role handles customer and customer service representative communications about warranty issues, assesses products and claims, follows manufacturer warranty procedures, and processes claims, return authorizations, and returns. It also includes documenting product issues, performing assigned research and development tasks, and working safely and collaboratively with colleagues. The position is scheduled Monday through Friday, 7:00 a.m. to 3:30 p.m., and involves work in warehouse areas as well as regular movement and handling of tools, materials, and products.

Requirements

• Working knowledge of Microsoft Office, including Outlook, Word, and Excel.
• Ability to accommodate evolving responsibilities and last-minute changes.
• Strong interpersonal, communication, and collaboration skills.
• Ability to understand, read, and comprehend instructions and directions, including numbers and specifications.
• Ability to work scheduled hours.
• Ability to work collaboratively as part of a team and independently.
• Strong work ethic, commitment, pride in work, focus on quality, desire to learn, and dependability.
• Ability to read, write, and understand basic English.
• Ability to safely navigate warehouse work areas.
• Physical ability to walk and move through elevation changes, including steps and ladders, and across varied walking and working surfaces.
• Vision abilities including close vision, peripheral vision, depth perception, and ability to focus.
• Ability to use and handle tools, objects, materials, and controls with the hands.
• Ability to frequently sit, talk, hear, stand, climb, balance, stoop, kneel, crouch, or crawl.
• Ability to lift or move up to 25 pounds, and up to 45 pounds with assistance or if capable.

Nice To Haves

• Industry knowledge is desired.
• Outdoor powersport product knowledge is desired.

Responsibilities

• Speak with and follow up with customer service representatives and customers by email and phone regarding warranty issues.
• Assess and inspect products and warranty claims.
• Follow manufacturer warranty procedures and process claims.
• Process return authorizations.
• Process returns with vendors and manufacturers to ensure timely claims processing.
• Document known issues and report them to vendors and manufacturers.
• Perform work safely and follow established work procedures.
• Perform research and development assignments and tasks as assigned by the supervisor.
• Work collaboratively and cooperatively with others, supporting teamwork, dignity, and respect in the workplace.
• Perform other duties as assigned.

Benefits

• Employee Stock Ownership Program (ESOP)
• Competitive compensation with regular bonuses
• Tuition reimbursement, graduation bonus, and zero-interest education loans for employees
• Onsite cafeterias with discounted meals
• Medical, dental, life, and vision insurance plans
• 401(k) with company match
• Paid time off and holiday pay
• Wellness programs and subsidized local gym membership
• Motorsport and wellness race or participation reimbursements
• Employee discount on thousands of products
• Career advancement and professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed