Warranty Tech Specialist

Rocky Mountain ATV•Payson, UT

About The Position

Rocky Mountain ATV/MC is hiring a full-time Warranty Tech Specialist to join its Customer Service Department. The company is an employee-owned provider of powersports gear and parts, and also tests and develops products, manufactures off-road parts and components, and provides motorsports instruction and demonstrations. The Warranty Tech Specialist handles product and warranty claims, communicates with customer service representatives and customers, follows manufacturers’ warranty procedures, processes return authorizations and vendor returns, and documents product issues. The role also includes assigned research and development tasks and requires safe work practices and collaborative teamwork. The schedule is Monday through Friday, 7:00 a.m. to 3:30 p.m. The job involves working in warehouse areas and requires regular movement across varied surfaces, handling tools and materials, and occasionally lifting or moving items weighing up to 25 pounds, or up to 45 pounds with assistance or if capable.

Requirements

Working knowledge of Microsoft Office, including Outlook, Word, and Excel.
Ability to accommodate evolving responsibilities and last-minute changes.
Strong interpersonal, communication, and collaboration skills.
Ability to understand, read, and comprehend instructions and directions, including numbers and specifications.
Ability to work scheduled hours.
Ability to work collaboratively with others and independently.
Strong work ethic, including commitment, pride in work, quality, willingness to learn, and dependability.
Ability to read, write, and understand basic English.
Ability to perform the physical requirements of the position, including walking across elevation changes and varied surfaces; using hands to handle tools, objects, materials, and controls; and frequent sitting, talking, hearing, standing, climbing, balancing, stooping, kneeling, crouching, or crawling.
Ability to lift or move up to 25 pounds and up to 45 pounds with assistance or if capable.

Nice To Haves

Industry knowledge is desired.
Outdoor powersports product knowledge is desired.

Responsibilities

Communicate and follow up with customer service representatives and customers by email and phone about warranty issues.
Assess and inspect products and warranty claims.
Follow manufacturer warranty procedures and process claims.
Process return authorizations.
Process returns with vendors and manufacturers to ensure timely handling of claims.
Document known issues and report them to vendors and manufacturers.
Perform work safely and follow established work procedures.
Perform research and development assignments and tasks as assigned by the supervisor.
Work collaboratively and cooperatively with others, supporting teamwork, dignity, and respect.
Perform other duties as assigned.

Benefits

Employee Stock Ownership Program (ESOP).
Competitive compensation with regular bonuses.
Tuition reimbursement, graduation bonus, and zero-interest education loans for employees.
Onsite cafeterias with discounted meals.
Medical, dental, life, and vision insurance plans.
401(k) with company match.
PTO and holiday pay.
Wellness programs and subsidized local gym membership.
Motorsport and wellness race or participation reimbursements.
Employee discount on thousands of products.
Career advancement, professional development, and opportunities to grow.