Warranty Specialist

PACCAR•Renton, WA

7d•$70,500 - $105,800

About The Position

The Warranty Specialist audits internally approved warranty claims for accuracy, reviews and analyzes dealer requests for labor-rate and parts-markup increases, and manages mileage corrections on claims. The role works with the internal warranty department and management team to plan and conduct regular audits, and communicates with dealers about the status of their labor-rate, parts-markup, and mileage-correction requests. The specialist also helps identify opportunities to automate request scenarios and improve audit programs. The position supports warranty process control and operational performance through data analysis, audit planning and testing, audit-program development or revision, and clear reporting of observations and corrective actions. It also requires maintaining knowledge of warranty procedures, identifying data trends and inconsistencies, and conducting labor-rate and parts-markup analyses to determine warranty impact. U.S. work authorization must be maintained throughout employment; visa sponsorship or immigration support is unavailable.

Requirements

At least 2–3 years of related experience in accounting, internal or consulting audit, analytics, manufacturing, or a similar background.
Two-year degree required.
Strong written and verbal communication skills.
Strong analytical skills and a demonstrated history of analyzing data and situations to identify meaningful observations.
Ability to work independently with minimal supervision.
Ability to learn quickly and perform in a fast-paced, results-oriented environment.
Ability to interact professionally with all levels of management and external business partners.
Must be currently authorized to work in the United States and able to maintain that authorization throughout employment without employer sponsorship.

Nice To Haves

Bachelor’s degree preferred.
Data analytics experience, particularly with Tableau, Excel, SQL, or Power BI.

Responsibilities

Plan and execute regular internal audits to assess process control and operational performance in accordance with department standards and expectations.
Conduct data analysis to support audit scoping and testing.
Develop or revise internal audit programs as needed.
Lead meetings with different levels of management to communicate audit status, align on audit issues, and recommend corrective actions.
Prepare monthly reports with clear, concise audit observations and related corrective actions for technical and non-technical stakeholders.
Maintain knowledge of warranty procedures and recommend updates when necessary.
Identify inconsistencies or trends through data analysis.
Analyze labor rates and parts markups to determine warranty impact.
Help correct claim mileage in response to dealer requests.
Communicate regularly with dealers.
Help identify request scenarios that may be automated and other audit-program opportunities.

Benefits

401(k) with up to a 5% company match.
Fully funded pension plan providing monthly benefits after retirement.
Paid time off, including a minimum of 10 paid vacation days, 12 paid holidays, and sick time.
Tuition reimbursement for continued education.
Medical, dental, and vision plans for employees and their families.
Flexible spending accounts and a health savings account.
Paid short- and long-term disability programs.
Life and accidental death and dismemberment insurance.
Employee assistance program services, including wellness plans, estate planning, and financial counseling.
Growth and development opportunities.
Opportunity to work alongside experienced colleagues recognized as experts in their fields.