Warranty Specialist

PACCAR•Renton, WA

About The Position

The Warranty Specialist audits internally approved warranty claims for accuracy, reviews and analyzes dealer requests for labor rate and parts markup increases, and manages mileage corrections on claims. The role works with the internal warranty department and management team to conduct regular audits, and communicates with dealers about the status of labor rate, parts markup, and mileage correction requests. The specialist also helps identify opportunities to automate request scenarios and develop other audit programs. PACCAR is a global commercial vehicle, financial, and customer service company. Kenworth Truck Company manufactures medium- and heavy-duty trucks and is developing technologies including battery-electric vehicles, fuel-cell electric powertrains, and autonomous driving systems. Visa sponsorship and immigration support are not available; candidates must already be authorized to work in the United States and maintain that authorization without employer sponsorship.

Requirements

At least 2–3 years of related experience in accounting, internal or consulting audit, analytics, manufacturing, or a similar field.
Strong written and verbal communication skills.
Strong analytical skills and a demonstrated ability to analyze data and situations to identify meaningful observations.
Ability to work independently with minimal supervision.
Ability to learn quickly and perform in a fast-paced, results-oriented environment.
Ability to interact professionally with all levels of management and external business partners.
Associate degree or other two-year degree required.
Must be currently authorized to work in the United States and able to maintain that authorization without employer sponsorship.

Nice To Haves

Bachelor’s degree preferred.
Data analytics experience, particularly with Tableau, Excel, SQL, or Power BI.

Responsibilities

Plan and conduct regular internal audits to assess process controls and operational performance in accordance with department standards.
Analyze data to support audit scoping and testing.
Develop or revise internal audit programs as needed.
Lead meetings with people at various management levels to communicate audit status, align on audit issues, and recommend corrective actions.
Prepare monthly reports with clear, concise audit observations and corrective actions for technical and non-technical stakeholders.
Maintain knowledge of warranty procedures and recommend updates when necessary.
Use data analysis to identify inconsistencies and trends.
Analyze labor rates and parts markups to determine their impact on warranty.
Correct claim mileage in response to dealer requests.
Communicate regularly with dealers.
Help identify request scenarios suitable for automation and other audit program opportunities.

Benefits

401(k) with up to a 5% company match.
Fully funded pension plan providing monthly benefits after retirement.
Paid time off, including at least 10 paid vacation days, 12 paid holidays, and sick time.
Tuition reimbursement for continued education.
Medical, dental, and vision plans for employees and their families.
Flexible spending accounts and a health savings account.
Paid short- and long-term disability programs.
Life and accidental death and dismemberment insurance.
Employee assistance program services, including wellness plans, estate planning, and financial counseling.
Growth and development opportunities.