Warranty Supervisor

NT Window Inc • Fort Worth, TX

7d

About The Position

The Warranty Supervisor manages the warranty service process and customer claims, helping ensure customers have a positive warranty experience by resolving issues in a timely and professional manner. The role serves as the primary contact for warranty claims and inquiries, investigates claims, maintains claim records, reports on claim activity, and works with Quality Control to identify potential manufacturing defects. The position is based primarily in a production office, with occasional plant or field visits.

Requirements

• Proficiency in MS Office and aptitude for learning new software and systems.
• Exceptional interpersonal skills and ability to build relationships with customers and coworkers.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.

Nice To Haves

• Associate's degree or higher.
• Previous experience in warranty administration or claims processing.
• Working knowledge of Windows.
• Fluency in Spanish or another language.
• A servant leadership approach to duties and responsibilities.

Responsibilities

• Serve as the primary point of contact for warranty claims, inquiries, concerns, and product replacements.
• Review and respond to warranty claims in a timely manner to determine next steps.
• Thoroughly investigate claims, working with customers, vendors, and internal teams as needed.
• Maintain accurate records of claims, including status, outcome, and associated costs.
• Generate regular reports on warranty claim activity and highlight trends or areas of concern.
• Work with the Quality Control team to identify potential manufacturing defects.
• Complete additional assignments as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed