Warranty Analyst

Toyota Material Handling•Village of Greene, NY

10h•$65,440 - $83,895•Onsite

About The Position

Toyota Material Handling is seeking a passionate, detail-oriented Warranty Analyst to provide claim and technical support to the Toyota and Raymond dealer networks while driving product quality improvements with OEM and Operations teams. The role adjudicates warranty claims, resolves dealer issues, analyzes warranty data, supports dealer training, and monitors dealer performance. This is an in-person role at the Greene, New York office in a hands-on, team-oriented environment. Travel is minimal and may be domestic or international. Salary is $65,440–$83,895 per year, depending on the selected candidate’s education and experience. Relocation assistance may be available based on the candidate’s current location.

Requirements

Strong customer service and dealer communication experience.
Proficiency with Microsoft Office.
Analytical and problem-solving skills.
Strong customer service and communication skills.
Technical writing and presentation skills.
Strong organization and follow-through.
Ability to coordinate cross-functional activities.
Data analysis and performance tracking.

Nice To Haves

Bachelor’s degree recommended.
Experience in warranty, dealer support, quality, service operations, or a related field preferred.
Experience with SAP, Power BI, and databases is a plus.

Responsibilities

Adjudicate warranty claims and resolve dealer warranty issues.
Communicate warranty policies, procedures, and documentation requirements.
Prepare technical bulletins, dealer notifications, repair instructions, and supporting documentation.
Coordinate parts, labor, flat rates, repair procedures, claim setup, and system requirements.
Work with Operations and Quality teams on field product concerns and corrective actions.
Analyze warranty data to identify trends, quality concerns, and dealer performance gaps.
Prepare reports and presentations for management and cross-functional teams.
Provide warranty and process training to dealers and internal teams.
Work in a constant state of alertness and in a safe manner.

Benefits

Performance bonus.
Generous paid time off and 13 paid holidays.
Affordable medical plans and no-cost dental and vision options.
100% 401(k) match up to 6%.
Company-paid life insurance, short-term disability, and long-term disability.
Tuition assistance program.
Employee Assistance Program with access to mental health care, legal support, and financial guidance.
Recognition and Kaizen reward programs.
Personal and professional development opportunities.
Onsite fitness center and occupational health clinic.
Relocation assistance based on current location.