Warranty Analyst

MSX International • Fountain Valley, CA

13h • Onsite

About The Position

MSX International’s warranty support program provides analytical and technical support to a client by monitoring warranty performance, identifying emerging vehicle concerns, and supporting informed decisions about repair quality and warranty costs. The role is based on-site at the client headquarters in Fountain Valley, California, and involves collaboration with warranty, quality, and engineering teams.

The Warranty Analyst investigates warranty and goodwill claims, analyzes expenses and repair trends, and reviews vehicle buyback records to identify and document defective causal parts or conditions associated with repurchase. The analyst evaluates warranty and goodwill performance, examines unusual claim patterns, and shares findings and recommendations with Quality Engineers and other stakeholders. The position also supports buyback analysis under applicable lemon laws by reviewing repair histories and related records to identify the initial and final defective causal parts or conditions.

This is an on-site, hourly role offering direct collaboration with warranty, quality, and engineering teams, exposure to automotive operations, and opportunities for professional development. Travel, including overnight stays, may be required for up to four weeks annually. The role may also include occasional vehicle testing, service coordination, and other related assignments.

Requirements

• High school diploma or equivalent.
• Experience in automotive repair and product quality.
• Demonstrated ability to analyze complex data and develop clear findings and recommendations.
• Strong computer proficiency, including database querying and Microsoft Office applications.
• Ability to manage multiple assignments while maintaining accuracy and meeting deadlines.
• Strong understanding of automotive repair procedures, diagnostic methods, and vehicle systems.
• Ability to interpret repair orders, warranty claims, service histories, and technical documentation.
• Proficiency with Microsoft Excel, Access, PowerPoint, and Word.
• Ability to analyze warranty costs, failure rates, claim trends, and forecast variances.
• Strong data-entry accuracy and documentation practices.
• Strong analytical, mathematical, and root-cause investigation skills.
• Exceptional attention to detail when reviewing technical records and documenting findings.
• Excellent written and verbal communication skills.
• Ability to explain analytical findings clearly to technical and nontechnical stakeholders.
• Strong organization, prioritization, multitasking, and follow-up skills.
• Ability to collaborate with client personnel, dealership staff, engineers, and warranty teams.

Nice To Haves

• Four-year degree in engineering.
• Dealership fixed operations and warranty experience.
• Advanced Excel and PowerPoint proficiency.

Responsibilities

• Analyze warranty expenses and prepare monthly comparisons against forecasts, prior-month results, and prior-year performance.
• Evaluate warranty performance by model and model year, including total costs, units in operation, failure rates, and cost per claim.
• Review powertrain warranty expenses, including coverage under HMA’s 10-year/100,000-mile powertrain warranty.
• Analyze quarterly cost-per-unit trends by month in service, including failure rates, claim costs, and labor operation codes across warranty, goodwill, and campaign repairs.
• Identify significant cost variances, emerging concerns, and unusual claim patterns; communicate findings and recommend further investigation.
• Monitor goodwill expenses, support forecasting, and identify campaign-related costs and dealers with high expenses and low customer satisfaction results.
• Analyze warranty repair data alongside technician training records to identify potential relationships between training gaps and repeat repairs.
• Review dealer use of labor operation codes and warranty repairs, coordinating with Regional Warranty Managers when excessive or unusual activity requires investigation.
• Conduct repair-sequence and repair-narrative analyses to assess dealer repair efficiency and potential effects on vehicle quality.
• Review vehicle buyback repair records, service orders, and customer communications to identify the initial and final defective causal parts or conditions associated with repurchase.
• Collaborate with Quality Engineers and internal departments to clarify technical findings and accurately document buyback conclusions.
• Enter and maintain warranty, claim, and buyback findings in designated internal systems.
• Prepare reports, presentations, and ad hoc analyses for management.
• Participate in training and product-information exchanges.
• Travel, including overnight stays, as required for up to four weeks annually.
• Support occasional vehicle testing, service coordination, and other related assignments as directed.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED