Warranty Analyst
About The Position
MSX International is hiring a Warranty Analyst to provide analytical and technical support to Hyundai Motor America’s warranty group. The role supports monitoring warranty performance, identifying emerging vehicle concerns, and informing decisions about repair quality and warranty costs. It is based on-site at HMA headquarters in Fountain Valley, California, and involves collaboration with warranty, quality, engineering, and other internal teams. The analyst investigates warranty and goodwill claims, analyzes expenses and repair trends, and reviews vehicle buyback cases. For repurchases under applicable lemon laws, the analyst examines repair histories and related records to identify and document the initial and final defective causal parts or conditions. The role also involves maintaining findings in internal systems, producing reports and presentations, and supporting occasional vehicle testing and service coordination. It is an hourly position with opportunities for professional development. Travel, including overnight stays, may be required for up to four weeks annually.
Requirements
- High school diploma or equivalent.
- Experience in automotive repair and product quality.
- Demonstrated ability to analyze complex data and develop clear findings and recommendations.
- Strong computer proficiency, including database querying and Microsoft Office applications.
- Ability to manage multiple assignments while maintaining accuracy and meeting deadlines.
- Strong understanding of automotive repair procedures, diagnostic methods, and vehicle systems.
- Ability to interpret repair orders, warranty claims, service histories, and technical documentation.
- Proficiency with Microsoft Excel, Access, PowerPoint, and Word.
- Ability to analyze warranty costs, failure rates, claim trends, and forecast variances.
- Strong data-entry accuracy and documentation practices.
- Strong analytical, mathematical, and root-cause investigation skills.
- Exceptional attention to detail when reviewing technical records and documenting findings.
- Excellent written and verbal communication skills, including the ability to explain findings to technical and nontechnical stakeholders.
- Strong organization, prioritization, multitasking, and follow-up skills.
- Ability to collaborate with client personnel, dealership staff, engineers, and warranty teams.
Nice To Haves
- Four-year degree in engineering.
- Dealership fixed operations and warranty experience.
- Advanced Excel and PowerPoint proficiency.
Responsibilities
- Analyze warranty expenses and prepare monthly comparisons with forecasts, prior-month results, and prior-year performance.
- Evaluate warranty performance by model and model year, including total costs, units in operation, failure rates, and cost per claim.
- Review powertrain warranty expenses, including coverage under HMA’s 10-year/100,000-mile powertrain warranty.
- Analyze quarterly cost-per-unit trends by month in service, including failure rates, claim costs, and labor operation codes across warranty, goodwill, and campaign repairs.
- Identify significant cost variances, emerging concerns, and unusual claim patterns; communicate findings and recommend further investigation.
- Monitor goodwill expenses, support forecasting, and identify campaign-related costs and dealers with high expenses and low customer satisfaction results.
- Analyze warranty repair data alongside technician training records to identify potential relationships between training gaps and repeat repairs.
- Review dealer use of labor operation codes and warranty repairs, coordinating with Regional Warranty Managers when excessive or unusual activity requires investigation.
- Conduct repair-sequence and repair-narrative analyses to assess dealer repair efficiency and potential effects on vehicle quality.
- Review vehicle buyback repair records, service orders, and customer communications to identify initial and final defective causal parts or conditions associated with repurchase.
- Collaborate with Quality Engineers and internal departments to clarify technical findings and accurately document buyback conclusions.
- Enter and maintain warranty, claim, and buyback findings in designated internal systems.
- Prepare reports, presentations, and ad hoc analyses for management.
- Participate in training and product-information exchanges; travel, including overnight stays, may be required for up to four weeks annually.
- Support occasional vehicle testing, service coordination, and other related assignments as directed.
Benefits
- Professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
