Warranty Claims Analyst

PACCAR • Kirkland, WA

3d • $70,500 - $105,800

About The Position

The Warranty Claims Analyst reviews and processes warranty claims, supporting Kenworth dealers and fleet customers. The role works independently with Supplier Recovery, Engineering, and Quality to process claims under established guidelines, and serves as a subject matter expert for assigned business unit responsibilities. The analyst collaborates with internal and external stakeholders to understand business challenges and opportunities, and manages accurate invoicing and reconciliation of Supplier Recovery-related warranty costs. The position may require travel to fleet, dealer, or production locations (less than 5%). Additional technical and administrative duties may be assigned.

Requirements

• 2–3+ years of experience required.
• Strong communication and negotiation skills.
• Intermediate to advanced skills in MS Word, Excel, PowerPoint, and Access.
• Good recall of detail and mechanical aptitude.
• Ability to work independently in a fast-paced, just-in-time environment with rapidly changing objectives.
• Ability to accept responsibility for assigned projects and work effectively under general or minimal supervision.
• Ability to process large volumes of claims data and provide data-driven answers about the material processed.
• Ability to remain organized, meet deadlines, and deal with ambiguity.

Nice To Haves

• Bachelor's degree preferred; equivalent years of relevant experience may be substituted.
• Ability to create and manage ad-hoc SQL queries and dashboards within Snowflake or Tableau to support claim management and goals.
• Previous Automotive or Truck Dealership Service Advisor or Service Manager experience.

Responsibilities

• Review and process warranty claims.
• Review claim information provided by dealers and work with Supplier Recovery, Engineering, or Quality to process claims according to established guidelines.
• Provide regular support to Kenworth dealers and fleet customers.
• Serve as a subject matter expert for assigned business unit responsibilities.
• Work with internal and external stakeholders to understand business challenges and opportunities for improvement.
• Manage accurate invoicing and reconciliation of Supplier Recovery-related warranty costs.
• Travel to fleet, dealer, or production locations as needed; less than 5% travel is required.
• Perform additional technical and administrative duties as assigned.

Benefits

• 401(k) with up to a 5% company match.
• Fully funded pension plan with monthly retirement benefits.
• Paid time off, including a minimum of 10 paid vacation days, 12 paid holidays, and sick time.
• Tuition reimbursement for continued education.
• Medical, dental, and vision plans for employees and their families.
• Flexible spending accounts (FSA) and health savings account (HSA).
• Paid short- and long-term disability programs.
• Life and accidental death and dismemberment insurance.
• Employee Assistance Program services, including wellness plans, estate planning, and financial counseling.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed