Warranty & Claims Specialist II

HTS • Dallas, TX

2d

About The Position

The Warranty & Claims Specialist II manages renewal parts and customer orders from receipt through shipment, following established company procedures. The role gathers and verifies information needed to complete shop orders, coordinates with internal teams to support timely fulfillment, processes customer changes and pricing updates, and keeps customers and Field Sales informed about order status and delivery schedules.

Requirements

• High school diploma.
• 3+ years of experience in Warranty & Claims.

Nice To Haves

• Associate degree or higher in business, insurance, healthcare administration, or a related field, or equivalent years of experience.

Responsibilities

• Manage renewal parts orders from receipt through shipment.
• Process customer orders following established company procedures.
• Gather and verify all information required to complete shop orders.
• Coordinate with Engineering, Production Planning, Quality, Accounting, and Sales to ensure timely order fulfillment.
• Review and process customer change requests, pricing updates, and delivery schedules.
• Monitor order status and communicate shipping dates and schedule changes to customers and Field Sales.
• Coordinate production reschedules and maintain accurate order documentation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED