WARRANTY CLAIMS SPECIALISTS

Stewart s Sleep Center•Fort Myers, FL

20h

About The Position

With limited supervision, the Warranty Claim Specialist collaborates with manufacturers and warranty plan representatives to establish processes and procedures for centralizing warranty claim processing across the organization. The role is responsible for warranty recovery savings by leading and documenting the warranty claims management process, administering claims to suppliers, and establishing and managing controls to ensure warranty data quality. The specialist processes claims from initial submission through resolution, communicates with customers, dealers, vendors, manufacturers, and store teams, and works to find mutually beneficial solutions. The role also supports parts or replacement orders, records manufacturer-provided data in claims websites to ensure credits are received, and coordinates donations of defective or damaged goods through United Way.

Requirements

Strong interpersonal and organizational skills.
Ability to communicate effectively in English.
Computer literacy.
Self-motivation and ability to prioritize multiple tasks and adapt to unexpected situations simultaneously.

Responsibilities

Exceed service standards and demonstrate appropriate behavior with customers and peers.
Perform job functions in accordance with Standard Operating Procedures.
Process warranty claims from beginning to resolution, seeking mutually beneficial solutions for Matter Brothers and customers.
Help stores provide top-level customer service to consumers.
Correspond with dealers by phone and email.
Work directly with manufacturers to order parts or full replacements for customers who have filed claims under their warranty plans.
Answer phone inquiries and relay information to customers about service issues, particularly warranty claims.
Enter manufacturer-provided data into claims websites to ensure Matter Brothers receives credit.
Work with manufacturers to identify donation items from defective or damaged goods and process donations through United Way.
Develop, disseminate, and drive execution of warranty policies.
Prepare, complete, and submit warranty claims, special policy claims, and supporting documentation to appropriate vendors in accordance with their published procedures.
Track warranty claims using databases, spreadsheets, or an asset management system such as Dossier.
Maintain thorough knowledge of vendor warranty and claims procedures.
Negotiate disputed matters with vendors.
Follow up with vendors on past-due claims and identify opportunities to accelerate payment.