Warranty Claims Clerk

Bedford CDJR•Bedford Hills, NY

About The Position

The Warranty Claims Clerk prepares, submits, and follows up on warranty claims to help ensure the dealership is paid for warranty work. The role requires upholding high ethical standards and maintaining accurate warranty documentation and records. Duties may be amended to meet business and organizational needs; the listed responsibilities are not exhaustive.

Requirements

Familiarity with domestic and imported automotive warranty systems.
Experience with automotive parts, including identification, inspection, and classification of component groups.
Overall automotive vehicle knowledge.
Good computer skills.
Excellent verbal and written communication skills.

Responsibilities

Process warranty paperwork, ensure proper documentation, and verify criteria required by the factory or distributor.
Keep abreast of factory recalls and announcements.
Arrange for parts to be shipped to the factory or distributor and promptly resubmit rejected claims.
Assist with body shop warranty claims and follow up on outstanding claims.
Reconcile warranty receivables and work with the accounting department to obtain payments.
Track warranty parts, recording the repair order number, replacement date, and date the part may be disposed of.
Maintain service and customer records as required by the warrantor.