Warranty Clerk

Family Car Group • Shreveport, LA

19h

About The Position

The Warranty Clerk submits and tracks manufacturer warranty claims, ensures accurate documentation, resolves rejected claims, and follows up on payments so the dealership receives proper reimbursement. The role works with Service Advisors, Technicians, Parts, and Accounting to obtain required information and maintains claim records in compliance with manufacturer policies and deadlines.

Success is measured by accurate and timely claim submissions, reduced claim rejections, prompt resolution of outstanding claims, and proper manufacturer reimbursement.

Requirements

• High school diploma or equivalent.
• Strong attention to detail, organization, and follow-through.
• Effective communication and problem-solving skills.
• Proficiency with computers and dealership management systems.

Nice To Haves

• Automotive dealership or warranty administration experience preferred.

Responsibilities

• Prepare, review, and submit manufacturer warranty claims accurately and on time.
• Verify repair orders, labor operations, parts, and supporting documentation against manufacturer requirements.
• Communicate with manufacturer representatives to resolve claim issues and obtain approvals.
• Track claim status; research rejected or unpaid claims; and resubmit corrections as needed.
• Reconcile warranty payments and assist with outstanding warranty receivables.
• Work with Service Advisors, Technicians, Parts, and Accounting to obtain required information.
• Maintain accurate claim records and comply with manufacturer warranty policies and deadlines.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED