ASSISTANT WARRANTY CLERK

Stivers Automotive Group • Columbia, SC

1d

About The Position

The Assistant Warranty Clerk supports the service department by reviewing warranty repair orders and documentation for accuracy, completeness, and compliance with manufacturer policies, and assisting with warranty submissions. The role also performs accounting and general office duties, including handling parts receivables, posting payables, data entry, scanning, and filing.

This position helps protect dealership profitability by maintaining warranty compliance, audit readiness, and claim accuracy, reducing chargebacks, and strengthening operational integrity.

Requirements

• Strong understanding of automotive service processes and repair orders.
• Familiarity with warranty policies and compliance standards.
• Exceptional attention to detail and organizational skills.
• Ability to interpret and enforce policy guidelines.
• Excellent communication skills for working across departments.
• Highly detail-oriented and process-driven.
• Strong accountability and consistency.
• Analytical mindset and problem-solving ability.
• Ability to enforce standards while maintaining positive team relationships.

Nice To Haves

• Previous dealership experience.

Responsibilities

• Review warranty repair orders for accuracy, completeness, and compliance with manufacturer warranty policies.
• Verify documentation, including technician stories, causal parts, labor operations, and supporting details.
• Ensure warranty paperwork meets audit and policy standards before submission.
• Identify and correct discrepancies, missing information, or non-compliant claims.
• Work with service advisors, technicians, and management to improve documentation quality.
• Maintain organized, audit-ready digital and/or physical warranty files.
• Track and report trends, errors, and opportunities for process improvement.
• Assist with internal warranty audits and compliance checks.
• Stay current on warranty policies, bulletins, and updates.
• Handle parts receivable payments.
• Scan repair orders and parts tickets into the WebDocs system.
• Post payables.
• Perform filing.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed